Thanks mateRelease date is 22 Jul 13
I have had same problem...... Took them 4 weeks to reply to 2 emails regarding damage cards in the first instance.
Twice i was told they would be posted the next day.
After a 9 week period i was finally told the following.
Unfortunately all the signature cards I have for Nathan Green have been signed in the same place and therefore I haven’t issued a replacement for this one.
The other cards I couldn’t see too much damage however I have replaced these for you.
I just asked if they could replace for one where the signature was more centered and was not signed on a angle through his printed name.
So they are telling me all the cards for Nathan Green were all like this.
Wished i had thought to scan the cards before i sent back because they were either cornered or scratched and i did not bother sending the 100 odd base cards that were damaged i only sent back inserts.
Was not really worried about the fact it did not get replaced what got up my goatwas that it took 9 weeks and several emails to get to this point.
I never had these problems with select they always replaced everything without question and very promptly.
I have had same problem...... Took them 4 weeks to reply to 2 emails regarding damage cards in the first instance.
Twice i was told they would be posted the next day.
After a 9 week period i was finally told the following.
Unfortunately all the signature cards I have for Nathan Green have been signed in the same place and therefore I haven’t issued a replacement for this one.
The other cards I couldn’t see too much damage however I have replaced these for you.
I just asked if they could replace for one where the signature was more centered and was not signed on a angle through his printed name.
So they are telling me all the cards for Nathan Green were all like this.
Wished i had thought to scan the cards before i sent back because they were either cornered or scratched and i did not bother sending the 100 odd base cards that were damaged i only sent back inserts.
Was not really worried about the fact it did not get replaced what got up my goatwas that it took 9 weeks and several emails to get to this point.
I never had these problems with select they always replaced everything without question and very promptly.
Dave I can't believe you had the cheek to send a card back to ESP that was not damaged just because you did not like where the player signed it.
Dont Agree with you i did not think asking for one that was not signed through the printed part of his name was asking to much.
Anyway i have had a gut full of this Esp Company.
They lie constantly the service in even trying to get cards replaced is ridiculous...... I received replacement cards back today most were the original cards i sent in the first instance so almost 9 weeks to get back damaged cards (what a joke)
I agree that they have a lot to learn WRT servicing the customers needs for damaged cards. But to expect a company to replace a card just because you don't like where it is signed is a bit much to ask.
maybe if it was 36 packets and 12 box cases. but i think theres enough value for money there already
I am surprised at how many people are saying how good value this release is. ESP do have a brief history of not delivering what they market prior to release.
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