Dear Andrew
Due to an error, the total for the event Real Madrid vs Brose Baskets was incorrectly posted. The Over Total should have been 145.5, the same as the Under Total, rather than the 14.5 which was posted. The error was manifest and obvious and we believe that you were reasonably aware that there was an error.
As a result all wagers placed at the incorrect prices have been voided and we refer you to the following rule on our website.
Rule 14
Notwithstanding anything contained elsewhere in these Rules, if Sportingbet publishes, posts or quotes any incorrect betting information for any sporting event, such as posting wrong dividends or lines, then regardless of the cause or source of such error:
(a) if the error is identified prior to the commencement of the event and notified by Sportingbet to the most recent telephone or facsimile contact number or email address supplied by a Client, whose wager on that event has been accepted or confirmed by Sportingbet, such wagers will be void. If the wager is part of a multiple bet, the wager will then be re-calculated without the team/competitor which had the error; or
(b) if the error is identified only after the commencement of the event or for any other reason not notified to the Client's point of contact prior to commencement of the event, the wager on the event shall stand. The only exception to this is where Sportingbet can demonstrate that the error was manifest or obvious, or that the Client otherwise should reasonably have been aware of the error, when the wager was placed. If a Client has been paid winnings in error Sportingbet shall be entitled to issue the Client with an invoice demanding repayment. In such circumstances, the invoice shall be evidence that the amount is due and payable.
We sincerely apologise for any inconvenience this may have caused. We would like to point out that All of our rules are approved by the Northern Territory Racing Commission and under Rule 40, if you are dissatisfied with any aspect of our service you may refer the matter to the Commission by emailing them at
gamblingdisputes@nt.gov.au
A $100 Free Bet has been placed in your account.
Should you have any queries regarding this error, please do not hesitate to contact us on 1800 238 001.
Kind Regards,
Sportingbet Australia.