COMC Mailbox Thread

[graymice]

Moe@COMC - thanks for the response. Can I suggest that the $0.25/card extra-shipping from the mailbox is spelt out clearly on the shipping page somewhere - it's not a big deal for small lots, but for those of us who deal in larger lots of sub-$1 cards and/or are splitting bulk lots into some for keeping and some for selling on COMC it makes a big difference as to which is more cost effective - going directly via COMC, or sent directly back to Australian first. Thanks

 

[Awoj21]

The whole top loader thing has me confused.
So let me get this right, if a card arrives in my comc mailbox in a top loader, comc will take it out of the top loader and then charge me to put it back in??

 

[Scaura]

To answer you question yes, if your card arrives in a top loader you can kiss it good bye and then pay to have it put back in another one, as for cards arriving in one touches which a couple of mine just have. I contacted comc directly and they asked that when In ready to have my mailbox processed to let them know and they will keep the one touch with the card.

 

[Moe@COMC]

Oops, my bad. If we receive a card in a sealed or a 'one touch' cardholder, the card will remain in that cardholder and processed as an "Oversized" card. Thanks for asking, and sorry for missing it earlier.

And, to answer another question in this thread - if a card arrives in a basic top loader, then the card will be removed from the top loader for the purposes of processing and adding to your COMC account.

 

[Jonathon M]

Oops, my bad. If we receive a card in a sealed or a 'one touch' cardholder, the card will remain in that cardholder and processed as an "Oversized" card. Thanks for asking, and sorry for missing it earlier.

And, to answer another question in this thread - if a card arrives in a basic top loader, then the card will be removed from the top loader for the purposes of processing and adding to your COMC account.

So I have to pay now $2 processing on a card in a one touch?

This is really not as cost effective as first thought.... 10 cards in a shipment in one touches is going to cost me $20 to process instead of $5???

How about an option where you can just forward my cards without the "processing"... The mailbox submission photos are enough.... min $5/month and/or 50c per card (hell, make it $10/month or 50c a card, sent in the onetouch/toploader they were received in and shipping charged accordingly.... why do I need a freakin spreadsheet and double sided scans uploaded to inventory manager, etc Just to get my cards sent to me??? Forward my cards without the option to list on COMC if I chose.... give me 7 days from the end of month to request shipment or I incur extra charges.... WHY IS THIS SO HARD????

This is really not becomming that cost effective at all.... You are creating work/processes/steps purely to charge for it...As for flipping on COMC, etc... I could just make a second account for this at the current set up (processing, ready for sale, etc)

This hobby is definitely becoming more hassle than what it's worth....

 

[banzini]

The whole top loader thing has me confused.
So let me get this right, if a card arrives in my comc mailbox in a top loader, comc will take it out of the top loader and then charge me to put it back in??

Yes, from what I read 20c per toploader, 50c for processing and 25c to ship it, then exra $3 for total shipping on your order. Correct me if i am wrong mr comc.

 

[banzini]

You really need to establish a 'drop shipping' service. I can categorically say that everyone in this thread would like their cards:

A) sent to comc and opened with a photo taken+emailed - cool, tick.
B) removed from package (do not remove ANY toploaders) and placed in our 'mailbox', thanks muchly. (*pls charge 50c here)
C) contact us at the end of the month with total number of cards we have and charge comc account accordingly per card.
D) add on $3 shipping fee for total lot.

Where comc have confused customers at this stage is this extra processing stage between 'receiving' and 'shipping' - we don't want any cards processed, we just want to receive them. If you can establish this service that would be more than handy and a better response will be given from customers.

 

[Jaames]

I think some of you guys are confused into thinking this mailbox is another Borderlinx when it clearly isn't. The mailbox was setup so you could have cards sent straight from eBay to your COMC store. They have stated that they never made this to be a mailing service.

There are plenty of other direct mailing services you can use if you don't like the way COMC are doing it

 

[banzini]

They have stated that they never made this to be a mailing service.

From reading their blog (on comc website) it's pretty clear that this COMC service has been initiated to actually be a mailing service when you choose one of the options listed by Jeremy below.

jeremycomc says:
May 28, 2013 at 9:19 am
Hi, Tony. Great question!
Currently you may either choose to list all of the items in your Mailbox or to list none of them and have them shipped to the address of your choice (at our standard shipping rates)

 

[Jonathon M]

I think some of you guys are confused into thinking this mailbox is another Borderlinx when it clearly isn't.

There are plenty of other direct mailing services you can use if you don't like the way COMC are doing it

Tell me what about their whole process has been done "Clearly"

Was it the redemptions?

Was it the extra charge for toploaders (obviously the ppl who received their cards without protection were not CLEAR about this)

Considering COMC have found themselves in situations since launch where they have little idea, let alone a solution, again tell me what is/has been CLEAR about this...

Obviously COMC launched this without proper planning and foreseeable issues.... Why advertise it as an INTERNATIONAL mailbox if the main purpose wasn't the forwarding of cards to intl collectors...

Nothing has been clear about this process.... I commend COMC on tackling the issue of intl mailboxes and I still am somewhat optimistic it will make a lot of collectors happy (although less optimistic than before) but as it stands, the process has been amatuerish and not thought out well.....

COMC need to release the FINAL T's and C's for this and yes, then we can decide exactly what their service offers, the costs involved, processes, etc and IF it works for each collector....

Can you honestly sit there and say COMC has "clearly" explained any of this????

 

[matty83]

I think some of you guys are confused into thinking this mailbox is another Borderlinx when it clearly isn't. The mailbox was setup so you could have cards sent straight from eBay to your COMC store. They have stated that they never made this to be a mailing service.

There are plenty of other direct mailing services you can use if you don't like the way COMC are doing it

Probably best to read the first post Jimmy. Even G said it is an option of many to directly send cards to comc then onto you.

 

[Rodman91]

Tell me what about their whole process has been done "Clearly"

Was it the redemptions?

Was it the extra charge for toploaders (obviously the ppl who received their cards without protection were not CLEAR about this)

Considering COMC have found themselves in situations since launch where they have little idea, let alone a solution, again tell me what is/has been CLEAR about this...

Obviously COMC launched this without proper planning and foreseeable issues.... Why advertise it as an INTERNATIONAL mailbox if the main purpose wasn't the forwarding of cards to intl collectors...

Nothing has been clear about this process.... I commend COMC on tackling the issue of intl mailboxes and I still am somewhat optimistic it will make a lot of collectors happy (although less optimistic than before) but as it stands, the process has been amatuerish and not thought out well.....

COMC need to release the FINAL T's and C's for this and yes, then we can decide exactly what their service offers, the costs involved, processes, etc and IF it works for each collector....

Can you honestly sit there and say COMC has "clearly" explained any of this????

Its never been clearly laid out what happens and all fees involved

 

[Jaames]

Probably best to read the first post Jimmy. Even G said it is an option of many to directly send cards to comc then onto you.

Well I guess COMC need to have 1 person only posting on here. There is a few posts in one of the threads where they say that it was never meant to be a blinx type deal. I could be wrong but I swear I read that on ozcards and not another site?

 

[banzini]

Tell me what about their whole process has been done "Clearly"
Obviously COMC launched this without proper planning and foreseeable issues.... Why advertise it as an INTERNATIONAL mailbox if the main purpose wasn't the forwarding of cards to intl collectors...

Mate, couldn't have said this better myself. The key point in advertising this service was for International customers of breaks, ebay, etc. Clearly 99% of the intended market share they tried to grab WOULD WANT THEIR CARDS DIRECTLY SHIPPED?

I could be wrong, I hazard a guess and say I am not.

 

[Jonathon M]

There is a few posts in one of the threads where they say that it was never meant to be a blinx type deal. I could be wrong but I swear I read that on ozcards and not another site?

So you're not sure where you read it or even if it was said at all???

Ok cool, our definitions of "clearly" are miles apart... There lies the misunderstanding

 

[matty83]

Well I guess COMC need to have 1 person only posting on here. There is a few posts in one of the threads where they say that it was never meant to be a blinx type deal. I could be wrong but I swear I read that on ozcards and not another site?

Yeah man I dunno, I talked to Moe on twitter and told him Jeremy runs the comc account on here but I guess Moe being the comc social media guy thought it would be best for him to sign up too which is good.

My first impression was that this would enable me to buy off eBay and get sent to comc then to me. But at the start this whole set up was a little cloudy.

 

[banzini]

Well I guess COMC need to have 1 person only posting on here. There is a few posts in one of the threads where they say that it was never meant to be a blinx type deal. I could be wrong but I swear I read that on ozcards and not another site?

I reckon it's better to have more people from COMC representing their company than just one. They can spread their wealth of knowledge across a plethora of social media sites, forums and other avenues. They just need to iron out the correct processes and fees involved. The fact you recommend they only have one person posting is assuming they all deliver different information, which clearly is wrong and shouldn't happen.

 

[Jaames]

So you're not sure where you read it or even if it was said at all???

Ok cool, our definitions of "clearly" are miles apart... There lies the misunderstanding

I definetly read it, I'm 100% about that, just can't remember now if it was on ozcards or not.

I apologise if I'm wrong.

 

[Awoj21]

.... I received a reply to my email from Nathan (account manager), here it is,


"The second thing you asked was about the toploaders By default we remove cards from their toploaders when we process them. While we can process items in their toploaders, because of how they have to be handled differently, they are still charged the $0.20 adding a toploader to the shipping of the item. Because this system was put in place for consignment, and the use of mailbox to ship internationally is a newer thing, we will look over revising this policy in the future. Here is what I can do for you now though, please let me know how many items arrived with toploaders, and I will add store credit into your account equal to the amount that would be needed to have them put back in toploaders."

I would hope they add store credit to everyone in this same position

 

[Moe@COMC]

Hi everyone, sorry for being late in replying but I just got out of a meeting with Tim.

The original intent of the Mailbox was to give users the ability to get cards into their COMC accounts from third-party sources (eBay, group breaks, etc). Rather than have cards sent to them, then turning around and sending the cards to us, COMC customers could have their cards sent directly to their Mailbox, thereby saving time and money. It knew it would be very handy for international COMC customers, as they could now gain access to cards from sellers who will not (for various reasons) ship outside the continental 48 United States.

All the cards we received thru the mailbox program were intended to be processed by COMC and placed within a user's COMC account, presumably to be sold via COMC.com. After the program started, we realized that users wanted to get their cards sent to us, then have us turn around to send the cards to them - which, unfortunately, wasn't the purpose of the Mailbox.

During my meeting with Tim this morning, one of the items we discussed was making modifications to the Mailbox. Tim met with a number of companies who run group-breaks, and the potential of COMC working with these companies to enhance their services, as well as giving the COMC Nation another avenue towards building their collections and adding cards to their COMC accounts.

I mention this as it means we would have to make some changes to how we handle the Mailbox, and the cards that are received. Tim is open to creating a "drop-box" type service for those who either don't have COMC accounts (to accommodate group-break participants who aren't COMC account holders) or who don't want their cards to be processed and added to their COMC ports. This is in the early stages of development, as we're working out how we can make this service both available and financially feasible for everyone involved.

To be honest, from all the feedback we've received within this thread and elsewhere, changes were going to have to be made to the Mailbox, anyways. We want to do what we can to accommodate as many of our users as we can, in a way that works for everyone. Your input goes a long way to helping us make the necessary changes, and for that, we thank you. Tim's aware of the rapid increase of new Australian users who have joined COMC over the last month or so - we love the fact that collecting has such an international appeal and we don't want to do anything to discourage our friends from being a part of what we have going on at COMC.

So, thank you for your input, thanks for your patience, and bear with us as we work towards finding a common ground in this issue. As always, we're here.