Yep, make no mistake about it, most of them are lazy and still expect to be paid.
I do a lot of overseas trading, mostly from Asia and the packages get scanned every step of the way from the acceptance all the way to flight transfers, until it leaves for Australia...after that it's all a mystery because the employees at Australia Post are too lazy. Their excuse is that, the tracking # for registered post is for signature delivery and not for tracking therefore it is optional to scan it. What makes them so much better than postal services around the world?
This was a major issue for me this week because I not only had a package where no delivery attempt was made, I also had packages which were about a week overdue. The people at the call centre could not find it in their system and would not accept the tracking status from overseas post offices and had advise me to contact them myself in order to track it down. A process which takes up to 30 days to complete, undelivered mail in Australia is limited to 14 days before it is posted back to sender. I asked her, if she was stupid, lazy, or all of the above?
She responded that this is how they have done things for the past 20 years since she has worked there. That answer pretty much confirmed my sentiments toward Australia Post.
Long story short, the packages arrived safe and sound and would have been in the country for at least a week , but they couldn't find it in their outdated systems because they are all too lazy to scan the damn bar codes. Yes, they are technically not doing anything wrong because their interpretation of the registered service is correct but having as much information as possible helps both sides in the long run in the event if something hasn't been delivered. And they refuse to do this, why? Because they are overpaid and lazy.
