For the first couple of months I was being reimbursed for the top loader fees and the cards also came in top loaders. However I had to let them know exactly how many, and what cards were in top loaders in the photos. Which itself is not only time consuming but not entirely accurate, since some of the cards have already been removed from the top loaders when they took the photo. This is not anyone being shady by any means, but more so, they perhaps did not anticipate this to be a big issue.
As a result, around 30% of my cards did not have top loaders. Now I'm willing to bet a very low percentage of sellers would not send cards without top loaders these days, so even though COMC tried to do right by me in those instances, it was not completely accurate.
Since then, I've had to pay for top loaders.
To me, it is not even the issue of using new supplies or anything like that. It is the principle. The money we paid for S&H from the sellers include the supplies. And yet we must re-purchase them again? That's not right.
My current mailbox batch has around 150 or so cards, a lot of Flawless, Immaculate, Exquisite and NT in there. 150 X .25, that's an extra $37.50US I have to pay if I choose to add top loaders for every card.