UD Replacement mail - great gesture by UD!!!!

jordan23 · Mar 27, 2008

Hey all,

A few weeks ago i complained about my damaged Stockton/Magic UD Potraits 05-06 auto #3 to 40 on the newly created upperdeck facebook forum. After a couple of posts on the forum stating to Chris Kollmeyer(Brand Manager) that i was very unhappy with my damaged card and wanted a replacement. Chris organised to send another one of these to me and it arrived here today(3 days it took via FEDEX).

It was a great gesture by UD and show's they do listen to collectors opinions or problems with redemption cards.Great job UD!

These potraits look awesome in hand BTW......great looking design and best of all very clean auto by both players.
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Magic Johnson/John Stockton UD 05-06 Potraits dual auto #36 of 40

Allstar cards inc · Mar 27, 2008

Nice of Upper Deck!!

How did the original one get damaged??

Matt26 · Mar 27, 2008

It looks as though your persistance paid off! Well done!

33WING · Mar 27, 2008

Persistence pays off, looks sweet.

DGCollectables · Mar 27, 2008

so there are only 39 of these beauties in the world

jordan23 · Mar 27, 2008

Allstar cards inc said:
Nice of Upper Deck!!

How did the original one get damaged??

Got damaged by the card sliding out of the jumbo toploader with no tape on openning. This time around they used maximum tape and shipped the 8by10 in a box.

DarthAnnihl8or · Mar 27, 2008

Did you have to return the other one?

rhysjsolomon · Mar 27, 2008

thats awesome buddy!!!

great outcome and awesome card!!!

what did u have to do with the damaged one???

wouldn't mind it for my 8x10 auto set chase!!! haha!

Awesome card bro

loafic · Mar 28, 2008

great gesture by UD and that is one hell of a cracking card!

hsv006 · Mar 28, 2008

I personally wouldnt talk em up...its the type of service you should EXPECT all the time.
Still... its a start and it shows there making an effort to get the cards you are entitled to in good condition.
PS... ITS A RIPPER BY THE WAY !!

WoobieZarz · Mar 28, 2008

Yeah what happend with the other one?

Was a great gesture by UD. It's the redemption replacements that people have problems with I think. "Give us 5 names, and 3 teams of choice".... What a load of crap.

wall4ace · Mar 28, 2008

Taz_Cardz said:
Yeah what happend with the other one?

Was a great gesture by UD. It's the redemption replacements that people have problems with I think. "Give us 5 names, and 3 teams of choice".... What a load of crap.

yeah same crap they told me,ive been waiting on 2 redemptions one being from nov 07 and i sent them a email a while ago!

need these 2 for a set

so if your out there reading this pull ya finger out

cheers

Dr. Curlytek · Mar 28, 2008

wall3ace said:
yeah same crap they told me,ive been waiting on 2 redemptions one being from nov 07 and i sent them a email a while ago!

need these 2 for a set

so if your out there reading this pull ya finger out

cheers

Maybe you should jump on the UD Facebook forum page and give them the "hurry up" in public!

wall4ace · Mar 28, 2008

Dr. Curlytek said:
Maybe you should jump on the UD Facebook forum page and give them the "hurry up" in public!

thanks for the advice doc,sounds like a great idea!

cheers

jordan23 · Mar 28, 2008

wall3ace said:
thanks for the advice doc,sounds like a great idea!

cheers

Ok no need to go into OT with that Clayton.

Word of advice maybe if you aks politely they will listen. Chris has stated he will listen to any problems with damaged cards, unhappy redemptions etc etc. But i doubt he'll be able to satisfy most members problem's. Mine i reckon is a rare case he ended up happily replacing.

sue_7777 · Mar 28, 2008

So you also did the right thing and returned the damaged card. Shows good faith on behalf of the collector.

jordan23 · Mar 28, 2008

Taz_Cardz said:
Yeah what happend with the other one?

Was a great gesture by UD. It's the redemption replacements that people have problems with I think. "Give us 5 names, and 3 teams of choice".... What a load of crap.

I got that other 1 framed recently(put scans up later) and it ain't that noticable the damage inside the frame.

jordan23 · Mar 29, 2008

Thanks for the comments boys!!!!!!!!

wall4ace · Mar 29, 2008

jordan23 said:
Ok no need to go into OT with that Clayton.

Word of advice maybe if you aks politely they will listen. Chris has stated he will listen to any problems with damaged cards, unhappy redemptions etc etc. But i doubt he'll be able to satisfy most members problem's. Mine i reckon is a rare case he ended up happily replacing.

its ok jay just gunna ask the question cant hurt,im gunna wait because i need these 2 cards and i dont want replacements!

just hurts that its a 06 product but there clearly bring out newer stuff with these players!

cheers

Chowpei · Mar 30, 2008

awesome! love that stockton magic pairing

UD Replacement mail - great gesture by UD!!!!

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