hot dang, these guys are good. paid for delivery on wed. arrived today. had some 'fragile' stuff that i was a little worried over, but the packaging was about as proffesional as it gets...
sorry, i just threw it all out...That's awesome. Have you got any photo's of the packaging?
Also, I'd love to see a cost breakdown as I will soon be shipping over 100 individual packs and the cost of that is freaking me out a bit!
sorry, i just threw it all out...
the cost will depend on the service youre going to use? also depends how the cards are stored (i.e. graded cards need more space etc.). cant imagine itll be too much tho...but i guess that depends on what youre expecting to pay?
jump on their FB and ask the question, there will be plenty of folks who've done the same thing.Isn't there a charge per lot? Like a picking fee?
Had an interesting interaction with SMC recently, with a somewhat unexpected response. I'd be interested in some other opinions to see if I'm being reasonable.
I had 3x cards purchased from eBay posted to SMC (Oregon). After three weeks of them being delivered, but not appearing in my inventory, I raised a ticket explaining the missing cards. The cards were found a day later and entered, with the reply from customer service reading " item has been located and added ".
The $8 OR fee was then charged.
I contacted customer service and drew their attention to the previous ticket and said it seemed unfair that they misplaced the cards but still charged the full rate for their services. The reply from customer service was "There are still fees for items that are processed through the service. Especially if it is sent through Oregon first." case closed.
My experience with customer service would call for a quick apology or waiving of the fee, or both. Or there is the possibility that I am I just being petty here, keen for opinions.
Early December, not quite the Christmas break, but definitely a busy period. Thanks for the opinion, certainly appreciate the viewpoint. 100% seems a little harsh, would you consider 90% petty?100% petty.
I'm guessing this was over the Christmas break?
I had a returned card take a while to upload also, meanwhile the buyer got their refund and I still hadn't seen the card.
Would just like to relay a small story regarding SMC.
Had a card arrive in my account. The sender had used two base cards in top loaders as protection. They scanned all 3 cards into my account and charged me $5, not $2. I left a note immediately regarding this and they rectified the situation within hours. Excellent service!
Had an interesting interaction with SMC recently, with a somewhat unexpected response. I'd be interested in some other opinions to see if I'm being reasonable.
I had 3x cards purchased from eBay posted to SMC (Oregon). After three weeks of them being delivered, but not appearing in my inventory, I raised a ticket explaining the missing cards. The cards were found a day later and entered, with the reply from customer service reading " item has been located and added ".
The $8 OR fee was then charged.
I contacted customer service and drew their attention to the previous ticket and said it seemed unfair that they misplaced the cards but still charged the full rate for their services. The reply from customer service was "There are still fees for items that are processed through the service. Especially if it is sent through Oregon first." case closed.
My experience with customer service would call for a quick apology or waiving of the fee, or both. Or there is the possibility that I am I just being petty here, keen for opinions.
The only times I have had things not show up in quick time frames is when the sender hasn't put the correct details on the address e.g. just putting ship my cards and no C/O name.
If that was the reason there was a delay then there isn't much smc can do until a ticket is raised and would say the fee is even more well deserved for having to dig through all the other unassigned work.
Thank you so much for your feedback for us and other users. We are getting together a list of upgrades now that we will be working on with our Web Developer.Had a big box of goodies delivered to me by SMC and will share a couple of points that surprised my first SMC experience
1. If you're sending to Oregon, SMC can charge higher than what is indicated on their price sheet. If the seller thats sending the package to SMC has packed into a bigger box (which is totally out of your control) then you could be charged a higher amount because SMC just forwards that box to their Oregon address without opening or repackaging anything. So i got charged 70 USD by SMC for a package containing 5 nba boxes when i thought the rate for 5 boxes sent to Ore would be 30 USD.
2. The shipping quote request is not accurate for big orders. My package to be shipped via fedex cost just over $300 USD but when I got a shipping quote before, it was under 200 USD for fedex. When I queried this, the response i got back was "main difference is your quote was estimated at 27 pounds...your actual shipment weight close to 43 pounds. This is almost double the weight. Quotes on large items are very difficult to quote accurately until everything is packaged up." So not sure why i'm paying for a shipping quote but its only 3 bucks so not the end of the world
3. If you receive damaged cards or boxes from an order, then you''re pretty fked as by the time you get the cards/boxes from SMC, the ebay protections would most likely have lapsed. SMC pictures are pretty low quality so cant see much detail. I realise you can pay extra to get a scan but the fact you have to pay extra is a bit ridiculous and adds up (not sure why this isnt added into the normal workflow so items get photographed/scanned with higher quality pictures as we all have phones that take HD quality pictures). Also photos/scans may not pick up everything either so beware you may not have much recourse if you received damaged items.
Based on the above there isnt much transparency on costs. Lets say for example if I had a 20 boxes sitting at SMC, I wouldnt know how much this would cost to send to me. I also dont know how much extra it would cost me if i decide order another nba prizm box as this could affect my decision ie if the additional box would only cost me $5 extra in fedex fees (on top of SMC fees) that i might go ahead whereas if it tips me over another $100 then i might not be worth it. In an ideal world, this would be good to know but might not be practically possible
Packaging by SMC was really good. Ended up spending alot more on SMC fees than i thought i would
Had an interesting interaction with SMC recently, with a somewhat unexpected response. I'd be interested in some other opinions to see if I'm being reasonable.
I had 3x cards purchased from eBay posted to SMC (Oregon). After three weeks of them being delivered, but not appearing in my inventory, I raised a ticket explaining the missing cards. The cards were found a day later and entered, with the reply from customer service reading " item has been located and added ".
The $8 OR fee was then charged.
I contacted customer service and drew their attention to the previous ticket and said it seemed unfair that they misplaced the cards but still charged the full rate for their services. The reply from customer service was "There are still fees for items that are processed through the service. Especially if it is sent through Oregon first." case closed.
My experience with customer service would call for a quick apology or waiving of the fee, or both. Or there is the possibility that I am I just being petty here, keen for opinions.
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