Redemption replacement, how long?

Sanctum · Apr 13, 2012

Just wondering if anyone has any idea how long a response takes on getting replacements? Been a month, just curious.

drob50 · Apr 13, 2012

How did you ask for the replacement?

jefferson · Apr 14, 2012

You're supposed to send a letter explaining the reason behind the replacement. Supposedly they only do replacements for current series.
Sent them a damaged card last season with a letter explaining the damage. Got it back within 3 weeks from memory....
Shoot them an email, Carl?

Sanctum · Apr 14, 2012

I asked for it using my account in follow up requests cause I couldn't find any other way to do it. Thanks Jeff, might do just that and email them.

drob50 · Apr 14, 2012

jefferson said:
You're supposed to send a letter explaining the reason behind the replacement. Supposedly they only do replacements for current series.
Sent them a damaged card last season with a letter explaining the damage. Got it back within 3 weeks from memory....
Shoot them an email, Carl?

Just so it's clear... are we all talking about Panini Basketball redemptions?

Sanctum said:
I asked for it using my account in follow up requests cause I couldn't find any other way to do it. Thanks Jeff, might do just that and email them.

Have you got facebook Carl?

Sanctum · Apr 14, 2012

Yeah, although technically I think it's..facebooks got me.. or my data anyway

I should have been more explicit in my question, panini basketball is what I meant. Sorry for any confusion.

jefferson · Apr 14, 2012

Apologies! Although you now know what to do with a Select replacement

drob50 · Apr 14, 2012

Sanctum said:
Yeah, although technically I think it's..facebooks got me.. or my data anyway

I should have been more explicit in my question, panini basketball is what I meant. Sorry for any confusion.

Find the 'Donruss' page and post on their wall that "I have not received a response for request number ###### and I am unable to call your customer service number as I am overseas"

That'll fix it

Sanctum · Apr 14, 2012

jefferson said:
Apologies! Although you now know what to do with a Select replacement

Haha, I thought sending a letter was a bit odd.

Sanctum · Apr 14, 2012

Done and done, thanks Adam.

GarnettFan4Life · Apr 14, 2012

I've been waiting for 2 years for a crappy UD redemption including 1 year for a replacement. Awesome service.

Sanctum · May 4, 2012

GarnettFan4Life said:
I've been waiting for 2 years for a crappy UD redemption including 1 year for a replacement. Awesome service.

Hmm I just noticed that someone is selling the Tyreke Classics from my set chase on ebay, mine hasn't even been filled yet..

greatersports · May 4, 2012

ive been waiting for nearly 6 months for panini to send me 3x timeless treasures redemption cards.

Quicksilver · May 4, 2012

If you use email shoot off an e-mail to hobby@paniniamerica.net If you use twitter get onto
@PaniniCSM

greatersports · May 4, 2012

just check 1 is from 9/9/2011 and the other 2 from 27/1/2012. will have to send them a email

Quicksilver · May 4, 2012

As mentioned before in a few threads there is a new CS manager on the go over there absolutely tearing it up getting stuff out to people!

Sanctum · May 4, 2012

Quicksilver said:
As mentioned before in a few threads there is a new CS manager on the go over there absolutely tearing it up getting stuff out to people!

Thanks Rhys, I heard there was a new manager and left a message on their facebook page like Adam suggested, that didn't work.

Will get onto them, cheers mate.

Sanctum · May 4, 2012

Just shot them an email, will see how it goes. If that fails will go to Twitter

Sanctum · May 5, 2012

Quicksilver said:
As mentioned before in a few threads there is a new CS manager on the go over there absolutely tearing it up getting stuff out to people!

Well I gotta say that the word about new management is true.. I got an email back this morning from David saying he has replaced the two cards I requested replacements for and organised my Tyreke to send out. What a champ, I'm thoroughly impressed.

taffster74 · May 5, 2012

I recieve my hassan whiteside Contenders patch redemption yesterday without even a notice. I'll have to get onto that e-mail and check what's going on with my other two redemptions.

Redemption replacement, how long?

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