Redemption replacement, how long?

[Sanctum]

Just wondering if anyone has any idea how long a response takes on getting replacements? Been a month, just curious.

 

[drob50]

How did you ask for the replacement?

 

[jefferson]

You're supposed to send a letter explaining the reason behind the replacement. Supposedly they only do replacements for current series.
Sent them a damaged card last season with a letter explaining the damage. Got it back within 3 weeks from memory....
Shoot them an email, Carl?

 

[Sanctum]

I asked for it using my account in follow up requests cause I couldn't find any other way to do it. Thanks Jeff, might do just that and email them.

 

[drob50]

You're supposed to send a letter explaining the reason behind the replacement. Supposedly they only do replacements for current series.
Sent them a damaged card last season with a letter explaining the damage. Got it back within 3 weeks from memory....
Shoot them an email, Carl?

Just so it's clear... are we all talking about Panini Basketball redemptions?

I asked for it using my account in follow up requests cause I couldn't find any other way to do it. Thanks Jeff, might do just that and email them.

Have you got facebook Carl?

 

[Sanctum]

Yeah, although technically I think it's..facebooks got me.. or my data anyway


I should have been more explicit in my question, panini basketball is what I meant. Sorry for any confusion.

 

[jefferson]

Apologies! Although you now know what to do with a Select replacement

 

[drob50]

Yeah, although technically I think it's..facebooks got me.. or my data anyway


I should have been more explicit in my question, panini basketball is what I meant. Sorry for any confusion.

Find the 'Donruss' page and post on their wall that "I have not received a response for request number ###### and I am unable to call your customer service number as I am overseas"

That'll fix it

 

[Sanctum]

Apologies! Although you now know what to do with a Select replacement

Haha, I thought sending a letter was a bit odd.

 

[Sanctum]

Done and done, thanks Adam.

 

[GarnettFan4Life]

I've been waiting for 2 years for a crappy UD redemption including 1 year for a replacement. Awesome service.

 

[Sanctum]

I've been waiting for 2 years for a crappy UD redemption including 1 year for a replacement. Awesome service.

Hmm I just noticed that someone is selling the Tyreke Classics from my set chase on ebay, mine hasn't even been filled yet..

 

[greatersports]

ive been waiting for nearly 6 months for panini to send me 3x timeless treasures redemption cards.

 

[Quicksilver]

If you use email shoot off an e-mail to hobby@paniniamerica.net If you use twitter get onto
@PaniniCSM

 

[greatersports]

just check 1 is from 9/9/2011 and the other 2 from 27/1/2012. will have to send them a email

 

[Quicksilver]

As mentioned before in a few threads there is a new CS manager on the go over there absolutely tearing it up getting stuff out to people!

 

[Sanctum]

As mentioned before in a few threads there is a new CS manager on the go over there absolutely tearing it up getting stuff out to people!

Thanks Rhys, I heard there was a new manager and left a message on their facebook page like Adam suggested, that didn't work.

Will get onto them, cheers mate.

 

[Sanctum]

Just shot them an email, will see how it goes. If that fails will go to Twitter

 

[Sanctum]

As mentioned before in a few threads there is a new CS manager on the go over there absolutely tearing it up getting stuff out to people!

Well I gotta say that the word about new management is true.. I got an email back this morning from David saying he has replaced the two cards I requested replacements for and organised my Tyreke to send out. What a champ, I'm thoroughly impressed.

 

[taffster74]

I recieve my hassan whiteside Contenders patch redemption yesterday without even a notice. I'll have to get onto that e-mail and check what's going on with my other two redemptions.