Paypal help needed

ozballer23 · Apr 18, 2013

I bought an item on ebay and it has arrived faulty.The seller has refused to exchange and won't refund.

If I placed an item dispute for item arriving faulty, do I get a refund if found in my favor or do I have to return it to get a refund? I don't trust the seller obviously as they have already refused. So if I return it I may not get a refund.

Help appreciated.

karlsta26 · Apr 18, 2013

You should be able to return for a refund, but you need to make sure it is sent with tracking no' & signature on delivery.

ozballer23 · Apr 18, 2013

karlsta26 said:
You should be able to return for a refund, but you need to make sure it is sent with tracking no' & signature on delivery.

If that's the only way I lose out. International shipping + tracking and signature is more than the item itself

crackberry · Apr 18, 2013

Karl is right. If you file the claim through pp. they will ask you to return... With tracking etc. once the item is shown to be back with the seller you will get your money back.
Make sure you keep all you email correspondences to prove the seller is a prick just in case he claims he received empty package

kiwi_in_melb · Apr 18, 2013

Pretty sure you will need to return it with signed delivery tracking once the disoute is made to be almost gaurenteed a refund.

I say almost as who knows what the monkeys that work at paypal will decide.

If it's for a faulty item though you shouldnt have too much to worry about

anakinleo · Apr 18, 2013

Depending on the 1. item, 2. nature of sale and 3. the seller's T&C.

1. Whether it is a new item or used, whether the condition is mint or has slight wear.
2. Auction or buy-it-now. Most auction sale will be sold "as if" depending on (1)
3. Seller's explicit sign of whether he allows exchange or refund if goods are faulty.

Gone through this route before, in most instance, I will have to pay for registered shipping back to seller before getting back my refund.

ozballer23 · Apr 18, 2013

I think I might cop the loss and leave a neg. He is being a real prick. I offered to return the faulty item once I receive a refund.

karlsta26 · Apr 18, 2013

Nothing expensive I hope Norm?

ozballer23 · Apr 18, 2013

karlsta26 said:
Nothing expensive I hope Norm?

A cheap watch, no biggie, but the principle nevertheless. The postage will cost the same amount.

karlsta26 · Apr 18, 2013

Send them a ticket to NEG CITY

WoobieZarz · Apr 18, 2013

Can you get it cheaply repaired locally as opposed to sending it back? Going to cost more to return, so cut your losses.

Leave them a Neg, and move on mate. Doesnt sound like you'll have much success.

If I were selling the item, I'd want it back prior to refunding/replacing too.

ozballer23 · Apr 18, 2013

WoobieZarz said:
Can you get it cheaply repaired locally as opposed to sending it back? Going to cost more to return, so cut your losses.

Leave them a Neg, and move on mate. Doesnt sound like you'll have much success.

If I were selling the item, I'd want it back prior to refunding/replacing too.

karlsta26 said:
Send them a ticket to NEG CITY

So by some miracle, without lodging any paypal dispute or negging him, he has refunded the amount and told me to keep it.

A_Iverson_I · Apr 19, 2013

kiwi_in_melb said:
Pretty sure you will need to return it with signed delivery tracking once the disoute is made to be almost gaurenteed a refund.

I say almost as who knows what the monkeys that work at paypal will decide.

If it's for a faulty item though you shouldnt have too much to worry about

Haha... reminds me of this video lol

Paypal help needed

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