When ya logged into your account go to 'My Account' from there you should be able to go to the drop down list under the heading 'My Requets' the card you have received should be under 'Closed Requests' the one you opened 3 weeks ago should be under 'Open Requests' if not you should prob do a 'New Request' again
Login and then hover over the "my requests" part up the top it will bring up a subemenu and you will see a "closed request" submenu click on that and it will show everything they have posted/closed including shipping details!
OOO Do you know who it was or any details? You may be able to try and get onto them to see if they can help you out, not sure how that will go mate. I suggest next time to hold onto the redemption card until you get the card from them. Hope all works out for you mate
Login and then hover over the "my requests" part up the top it will bring up a subemenu and you will see a "closed request" submenu click on that and it will show everything they have posted/closed including shipping details!