Panini Mailday!

Long story short. I received a incorrect card for my Durant 14-15 Certified Competitors redemption. In its place, I received a Durant 14-15 Certified Signatures which of course is lower valued and a sticker auto. Emailed David Sharp, surprisingly he responded within 24hrs. He wanted me to pay postage to return the card before they ship the correct one. When I suggested it wasn't fair for me to spend even more money to correct their mistake and Panini should at least cover return postage as well as re-opening the ticket on my account, both suggestions were refused and all future communication were ignored by him. This guy is a complete waste of space and has no concept of customer service whatsoever. The fact he is in a managerial position reflects Panini's disregard for customers.

Decided to give Panini a call and try my luck and was fortunate enough to be put through to a customer service rep who was able to organise return postage and also replace all my outstanding redemptions. In a conversation that went for no longer than 15 minutes, this guy was able to do everything that his manager refused to do. The process took longer than expected mainly due to time difference and agreeing on replacement trade offs. Using Beckett prices really influences the replacement of cards in a bad way. A couple cards I thought were unfair trades against me. But overall, I'm just glad to have it over and done with.

2013 Panini National Treasures (13-14)
International Treasures
#24 ( / 60)
Arvydas Sabonis
Portland Trail Blazers

Replaced by


2013 Panini Immaculate Collection (13-14)
HOF Heroes
Isiah Thomas
Detroit Pistons

Replaced by




2013 Panini Spectra (13-14)
Hall of Fame Jerseys Autographs
#2 ( / 99)
Arvydas Sabonis
Portland Trail Blazers

Replaced by


2013 Panini Immaculate Collection (13-14)
HOF Heroes
#18 ( / 60)
Arvydas Sabonis
Portland Trail Blazers

Replaced by




The following two were replaced without my consent, by the time he had read and responded to me, the cards had already been shipped.

This is where using Beckett as a guide becomes a real disadvantage. BV is the same but in no way would they go for the same price on the secondary market. I thought this was a bad trade, not in terms of player but in reference to the product, type of card and numbering.

2013 Panini National Treasures (13-14)
Night Moves
#35 ( / 49)
James Harden
Houston Rockets

Replaced by



I thought this was another bad trade. See reason above.

2013 Panini National Treasures (13-14)
NBA Game Gear Signatures
#61 ( / 35)
Scottie Pippen
Chicago Bulls

Replaced by



2013 Panini National Treasures (13-14)
Scripts
#12 ( / 49)
Scottie Pippen
Chicago Bulls

Replaced by



And finally. The Durant I was supposed to get in the first place

Man it sucks that so many of the cards you were supposed to get, were replaced

At least you got somethign mate! I'm still waiting on a redemption for about 18 months or longer now! ....for a card collecting authority, Beckett is really out of touch!

Big bummer you did not get the cards you were entitled to, the whole redemption thing is a debacle. They really should not be allowed to do redemption cards unless they have a database of replacements that the consumer can pick from for themselves if the card can not be honoured within say 6 weeks of claim.

Anyway glad you got at least something back. The Lowry and Johnson are nice cards.

Wow what a pain in the arse, really makes you think twice on shelling out on high end boxes loaded with redemptions... and also picking up a redemption on ebay which may never even be the card you think you are purchasing. For me the cardboard world is just becoming less and less appealing.

don't tell me that Pippen redemptions are gonna get me those cards

OutlawNinja said:

Man it sucks that so many of the cards you were supposed to get, were replaced

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It really does suck man. It's false advertising in every sense of the word!

skip20 said:

At least you got somethign mate! I'm still waiting on a redemption for about 18 months or longer now! ....for a card collecting authority, Beckett is really out of touch!

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Yeah, just happy to get something in the end. Of course it would have been nice to get what I actually paid /traded for!

Beckett can be useful as a guide but it should not be treated like its the bible like Panini have done.

Yoshi said:

Big bummer you did not get the cards you were entitled to, the whole redemption thing is a debacle. They really should not be allowed to do redemption cards unless they have a database of replacements that the consumer can pick from for themselves if the card can not be honoured within say 6 weeks of claim.

Anyway glad you got at least something back. The Lowry and Johnson are nice cards.

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The system definitely needs to be reviewed and overhauled. What is most frustrating is that most of the cards that were replaced have been available on the secondary market for some time. So it actually raises more questions regarding their practices. The fact I was told those cards were not in stock leads me to believe, either the players did not return all copies signed or they have been using those cards as replacements for other people. The cards I got as replacements, some poor sod is going to miss out on it when he redeems the card, just like I missed out what I should have been entitled too.

penny collector said:

Wow what a pain in the arse, really makes you think twice on shelling out on high end boxes loaded with redemptions... and also picking up a redemption on ebay which may never even be the card you think you are purchasing. For me the cardboard world is just becoming less and less appealing.

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Yeah, definitely don't want to have anything to do with redemptions ever again. For a slightly cheaper price, all the headaches and frustration that come with it is not worth it. Better off paying top dollar once the card becomes live on the secondary market!

wasportsfan1 said:

don't tell me that Pippen redemptions are gonna get me those cards

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Yeah it's a pretty raw deal. The fact that a higher numbered Harden is the same value as a lowered numbered Pippen on card jersey auto is an absolute joke.

soo sad right now

They make some very nice products but so much of it is sticker autos, parallel set chases and from what I have seen of late, very bad marketing and customer service.
I for one, will never buy a Panini redemption !
Maybe soon, Upper Deck will get their NBA rights back.

That KD is nice, glad you got it sorted.

Some good and some bad. The Sabonis stuff usually goes for decent prices from what I've seen though, probably a big discrepancy there between BV?

wasportsfan1 said:

soo sad right now

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Sorry to be the bearer of bad news mate, maybe you will have better luck than me!

KB. said:

That KD is nice, glad you got it sorted.

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Thanks man, me too. Collecting cards shouldn't be so stressful!

OutlawNinja said:

They make some very nice products but so much of it is sticker autos, parallel set chases and from what I have seen of late, very bad marketing and customer service.
I for one, will never buy a Panini redemption !
Maybe soon, Upper Deck will get their NBA rights back.

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Competition should make them up their game, in theory anyways. But there is definitely room for other brands into the market, at they moment Panini can do whatever they want simply because they are the sole licensee.

GarnettFan4Life said:

Some good and some bad. The Sabonis stuff usually goes for decent prices from what I've seen though, probably a big discrepancy there between BV?

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Yeah it's a mixed bag for sure, I agree I got ripped on a couple of the Sabonis cards. Was surprised his BV was so low, around $30 - $40. I was offered Tristan Thompson, Kyle Lowry, Joe Johnson, Isaiah Thomas and Bradley Beal as replacements to choose from.