NO MORE PANINI FOR ME!!!

taffster74 · Sep 25, 2012

Everyone seems to think that Panini does an upper deck/Topps - keeping certain percentages of a print run in holding in case of replacements needed. They don't. Instead they do what we do - open boxes/packs and send out cards they assess as being of comparable value. So this card is a purely random selection - it could have easily been a Kevin durant AU or another John Wall auto, depending on what they had in stock from previously opened boxes for other people in similar situations. As to the quality of the Auto, don't blame panini for that - blame Kobe Bryant for not signing the card properly and for his bad signature.

Verse1 · Sep 25, 2012

drob50 said:
The biggest problem I have is that people refer to this as a Panini problem! It is not! UD had the same issues!

I can't understand why it is a big deal because it is an on card auto, but it is almost certain that if he got the actual card he redeemed, they would have been sticker autos which are rarely all on the sticker!

Considering Panini (the company) and the service manager (an emplyee of Panini) are the ones in question here then YES it is a Panini problem. If it was UD or Topps or any other company then it would be their problem. Fact is Panini sent Ang a dodgy card, simple as that really. Then to top it off they decide he's not worth the hassle to even respond to over the matter.
He didn't get the card he originally bought (it isn't even made yet after 12months) what he got was his 2nd choice and it is damaged. If I paid $800 for a card i'd damn sure want the autograph to all be on the card not half off the side.

ozballer23 · Sep 25, 2012

Maybe Panini should check every card he signs as he does it? Lol

drob50 · Sep 25, 2012

Verse1 said:
Considering Panini (the company) and the service manager (an emplyee of Panini) are the ones in question here then YES it is a Panini problem. If it was UD or Topps or any other company then it would be their problem. Fact is Panini sent Ang a dodgy card, simple as that really. Then to top it off they decide he's not worth the hassle to even respond to over the matter.
He didn't get the card he originally bought (it isn't even made yet after 12months) what he got was his 2nd choice and it is damaged. If I paid $800 for a card i'd damn sure want the autograph to all be on the card not half off the side.

That is where you are wrong Nick! He didn't pay $800 for a damaged card, that is just taking it out of context!

He paid $800 for 2 dual STICKER AUTOS. History shows that most sticker autos will have part of the auto off the edge, or if not, they will be cut off by the window on the card in thecase of Black Box and Gold Standard.

They did not make that card, so they are replacing it!

Now, they have sent him a Kobe NT Auto /35 which is a VERY expensive card NOW! Even taking into account the auto being off the side, and taking away the grading, it is a $1000 card, minimum.

At the moment, the dual auto he was waiting on would be worth $400 combined, so how is it a bad thing?? Sell the Auto, by a SIIIIIICK NT RAP and go home happy!!

Verse1 · Sep 25, 2012

ozballer23 said:
Maybe Panini should check every card he signs as he does it? Lol

No but I thought there was such a thing as quality control. Especially when you are sending out 1 card to someone, surely they looked at the card before packing it to send to Ang? What excuse do they have for not responding to his concerns about it?

Its garbage customer service (UD and Topps are no better)

Verse1 · Sep 25, 2012

drob50 said:
That is where you are wrong Nick! He didn't pay $800 for a damaged card, that is just taking it out of context!

He paid $800 for 2 dual STICKER AUTOS. History shows that most sticker autos will have part of the auto off the edge, or if not, they will be cut off by the window on the card in thecase of Black Box and Gold Standard.

They did not make that card, so they are replacing it!

Now, they have sent him a Kobe NT Auto /35 which is a VERY expensive card NOW! Even taking into account the auto being off the side, and taking away the grading, it is a $1000 card, minimum.

At the moment, the dual auto he was waiting on would be worth $400 combined, so how is it a bad thing?? Sell the Auto, by a SIIIIIICK NT RAP and go home happy!!

I could care less if its worth more, he wanted a Griffin/wall for his PC and ended up with a Kobe that looks like arse. They worked out a deal on the card over a couple of months 'til both party's were happy but the Panini representative didn't mention the auto was like it is (farked).

Panini is in the wrong here and Ang has every right to be upset

TitanicHornet · Sep 25, 2012

I can see it both ways but at the end of the day, who is to say the redemptions would have been any better quality?

I agree that the Panini bloke should have atleast sent you a scan of the card. That to me would have been "good" customer service. Yeah the cards worth good money but you wouldnt fork out all that dough for a sloppy autograph.

taffster74 · Sep 25, 2012

Where did Ang say the panini rep knew about the quality of the signature, Verse1? For all we know, the card was logged onto the company database as available - with no image - and it was sent out without the rep actually seeing the card. At least Ang got an excellent value card as a replacement. Panini could have always done a topps. I know of one collector who sent in a redemption for a Micheal Beasley Topps Chrome Autograph X-fractor (2008-09 Topps Chrome) and received as a replacement a Spud Webb base auto from Topps Signature.

Matt26 · Sep 25, 2012

Verse1 said:
No but I thought there was such a thing as quality control. Especially when you are sending out 1 card to someone, surely they looked at the card before packing it to send to Ang? What excuse do they have for not responding to his concerns about it?

Its garbage customer service (UD and Topps are no better)

Nick, I generally agree with you about most things but in this instance the card companies pay players to sign cards and I dont think it should be up to them how the player signs the card and the quality of the signature. In Ang's instance there is a part of the K in Kobe missing its not ideal but aside from that the auto is pretty good.

As a comparable example, should upperdeck hold back MJ autos when he doesnt add the little loop on the Jordan part of his signature?......no of course not cause Jordan has signed the card and thats what he has been paid for. Is it his best auto.... Probably not but its still signed by him.

There is also the cost factor involved here......companies pay the players X to sign Y number of cards. They need to maximise those cards as cost effectively as possible. If they start judging players autos and end up throwing half of them away because they have judged the auto as poor, thats added cost for them to have more signed, and that cost is eventually passed on to you. not to mention the time and effort involved in reviewing every card released.

I understand where Ang is coming from, but the best thing to do is sell it off and buy a mountain of cards he likes. I just dont think Panini is to be blamed for this one.

Cheers
Matt

drob50 · Sep 25, 2012

Just wetting your appetite Ang! hahaha
http://www.ebay.com/itm/BGS-9-JOHN-...63980263?pt=US_Basketball&hash=item519f3dd3e7

Also, if you speak to Araiee, he has a Dual Griffin/Wall from Gold Standard which is also /10 that may help to fill the hole left by the Black Box!!

Verse1 · Sep 25, 2012

So if he didn't see it it's o.k? Wish I could do that at my job, send a sign out with half the lettering missing then just ignore the customer if they kick up a stink haha
Someone at Panini would have seen the card somewhere along the line and chose not to say anything hence Ang receiving it. The fact they are choosing to ignore him is ridiculous. Its not the first time i've read a post on card forums where they have had good dealing and contact with Panini until a problem arises then all contact stops. I believe another OCT member had a thread up the other day with exactly the same issue.

drob50 · Sep 25, 2012

If I buy a Commode Omega, but when it comes time to deliver it, they don't have any, so they send me a Clubsport with a scratch down the side, I am not going to complain! I am just going to sell the Clubsport for slightly less than market value and buy myself a Calais and drive around in comfort!

taffster74 · Sep 25, 2012

Nick, it's not half the K that is missing - it's only small fraction of the loop. I honestly think you are just blowing this out of proportion in effort to get across your bias against panini. Practically everyone else has said the exact opposite of you and yet you continue to argue.

Matt26 · Sep 25, 2012

Hot having a go at Ang here but thank god they didnt send this one out! LOL

LOL he must get tired from signing all the cards!

Matt26 · Sep 25, 2012

drob50 said:
If I buy a Commode Omega, but when it comes time to deliver it, they don't have any, so they send me a Clubsport with a scratch down the side, I am not going to complain! I am just going to sell the Clubsport for slightly less than market value and buy myself a Calais and drive around in comfort!

Great analogy, I would have gone with a different colour rather than a scratch but well put!

Verse1 · Sep 25, 2012

Matt26 said:
Nick, I generally agree with you about most things but in this instance the card companies pay players to sign cards and I dont think it should be up to them how the player signs the card and the quality of the signature. In Ang's instance there is a part of the K in Kobe missing its not ideal but aside from that the auto is pretty good.

As a comparable example, should upperdeck hold back MJ autos when he doesnt add the little loop on the Jordan part of his signature?......no of course not cause Jordan has signed the card and thats what he has been paid for. Is it his best auto.... Probably not but its still signed by him.

There is also the cost factor involved here......companies pay the players X to sign Y number of cards. They need to maximise those cards as cost effectively as possible. If they start judging players autos and end up throwing half of them away because they have judged the auto as poor, thats added cost for them to have more signed, and that cost is eventually passed on to you. not to mention the time and effort involved in reviewing every card released.

I understand where Ang is coming from, but the best thing to do is sell it off and buy a mountain of cards he likes. I just dont think Panini is to be blamed for this one.

Cheers
Matt

What I have issue with is that they still sent him the card with the auto like it is. If I received an MJ auto from UD with it looking like that i'd be just as pi$$ed as Ang.

Can any of you explain to me how Panini is not at fault here? If the card is damaged Panini should eat the cost and get one resigned by the player. It shouldn't be sent out as replacement which to me is a quality control issue within Panini

taffster74 · Sep 25, 2012

nick, if they the same card re-printed and signed by the player that then defeats the purpose of a stated print run. And in a product like Timeless treasures - it is all limited print runs, not unlimited. At least Ang got a card back - Upper Deck never even gave me a password to use so i could redeem my Michael Jordan BMOC AU redemption from 2009-10 Greats of the Game. Even asked a friend in the states if he could do it for me and they did the same thing to him.

Verse1 · Sep 25, 2012

I have no bias against Panini, I own a few nice Panini cards and love them. If it was UD or any of the other manufacturers i'd have exactly the same gripe.
I mentioned above my issue is it was still sent out when someone would have seen the mistake when it shouldn't have been.

taffster74 said:
Nick, it's not half the K that is missing - it's only small fraction of the loop. I honestly think you are just blowing this out of proportion in effort to get across your bias against panini. Practically everyone else has said the exact opposite of you and yet you continue to argue.

angpin · Sep 25, 2012

I wish to clear up a very important point here that seems to be lost on some. The card I received was hand picked by "Panini America's new Customer Service Manager", not a casual empl0yee, but someone Panini has brought in to their organisation to deliver the best customer service they possibly can to you guys (the customers).
Having had a 30 year career in the service industry myself in Senior Management roles, the only way I would ever do something like this would be to piss the customer off and hope he never came back (which I never did.) It's the effort shown in meeting the customer's expectation (me in this instance) that I've taken offence to, and then not even bother to respond. C'mon, call that service???

Verse1 · Sep 25, 2012

taffster74 said:
nick, if they the same card re-printed and signed by the player that then defeats the purpose of a stated print run. And in a product like Timeless treasures - it is all limited print runs, not unlimited.

Pretty sure card companies used to print extra's for exactly this reason. What they would do is get the damaged card returned and destroy it and replace it with one of the extra's they had in their inventory. Have you not seen all the fleer bancruptcy cards floating arounf without serial numbering?

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