Hey Guys,
It's very rare that I vent but this time I've been pushed too far. Those of you that know me, know that I did enjoy my card collecting and have done for 30 or so years. If I like a card I don't mind spending the money and buying it. If I can help out a fellow collector, it gives me great pleasure. I'll ocassionally surprise someone and send them a card that I believe they'll enjoy. I'm passionate and involved with Cherry breaks every Monday night. But my collecting days may be over soured by the good people at Panini!
12 months ago I purchased 2 redemptions, both Black Box Griffin/Wall dual autos #/10 for a substantial amount. I waited patiently for my Redemptions to arrive, but back in early July I'd waited long enough and decided to ask for replacements. The new Customer service manager was in contact with me and assured me that he was all over it, and that with him at the helm it would be a new "regime", customer service levels would improve dramatically, no more waiting an eternity for the cards to be redeemed, and that past mistakes and short comings of the past would never rear their ugly head again. Great!!!
After 3 months of emails back and forth to the new and improved customer service manager we finally agreed on a card that I'd be happy with. No pics but descibed as a beautiful card of Kobe.
Yesterday I receive this "thing" in the mail from Panini:
You guys are all very knowledgable when it comes to cards and in particular autos.....and I ask you if you are wanting to look after a customer would you send them a card with part of the auto missing??? Of course the new customer service manager will not reply to my dissapointment at receiving what I would describe as a "worthless piece of crap".
Am I being too harsh or should I be happy that I paid $800 for the 2 redemptions and in it's place received this?
Kind regards Angelo
It's very rare that I vent but this time I've been pushed too far. Those of you that know me, know that I did enjoy my card collecting and have done for 30 or so years. If I like a card I don't mind spending the money and buying it. If I can help out a fellow collector, it gives me great pleasure. I'll ocassionally surprise someone and send them a card that I believe they'll enjoy. I'm passionate and involved with Cherry breaks every Monday night. But my collecting days may be over soured by the good people at Panini!
12 months ago I purchased 2 redemptions, both Black Box Griffin/Wall dual autos #/10 for a substantial amount. I waited patiently for my Redemptions to arrive, but back in early July I'd waited long enough and decided to ask for replacements. The new Customer service manager was in contact with me and assured me that he was all over it, and that with him at the helm it would be a new "regime", customer service levels would improve dramatically, no more waiting an eternity for the cards to be redeemed, and that past mistakes and short comings of the past would never rear their ugly head again. Great!!!
After 3 months of emails back and forth to the new and improved customer service manager we finally agreed on a card that I'd be happy with. No pics but descibed as a beautiful card of Kobe.
Yesterday I receive this "thing" in the mail from Panini:
You guys are all very knowledgable when it comes to cards and in particular autos.....and I ask you if you are wanting to look after a customer would you send them a card with part of the auto missing??? Of course the new customer service manager will not reply to my dissapointment at receiving what I would describe as a "worthless piece of crap".
Am I being too harsh or should I be happy that I paid $800 for the 2 redemptions and in it's place received this?
Kind regards Angelo