MINI LOGOMAN Mailday, but what do I do......
- Thread starter rhysjsolomon
- Start date
WoobieZarz
OzCardTrader
I can't understand this. You're still pursing PayPal to action what? The seller has offered you to return it for a full refund, which is probably what PayPal are going to demand.
I'm almost 100% certain that PayPal would not give you a $160 refund (can't understand how you can ask for it, perhaps a $50 refund maybe????).
The guy's a douche, and doesnt deserve any more publicity, his threats of legal advise are just plain stupid.
Close the case, and move on Rhys....
I'm almost 100% certain that PayPal would not give you a $160 refund (can't understand how you can ask for it, perhaps a $50 refund maybe????).
The guy's a douche, and doesnt deserve any more publicity, his threats of legal advise are just plain stupid.
Close the case, and move on Rhys....
aussiemjfreak
Taj Gibson & Set Collector!
So if you got a PC card that you knew you couldnt get ever again, and it was damaged due to a dodgy seller, no other reason, you wouldnt want some sort of compo and too keep the card? gimme a break...
Having said that, I know how paypal work and they will probably say that Rhys has to send it back to get anything, which he won't do, but wouldnt you want to try?? Thats all Rhys is doing and good on him, I'd do the same. Even though I know its highly unlikly Id get anything!
rhysjsolomon
@mojochasers
Well really! I couldn't care less how long it takes!!!
Why move on? He did the wrong thing and needs to learn over it!
I know exactly what paypal are going to say, but I'm still gonna give it a try!!!
Exactly right! I'm in the situation so I'm just gonna let it go on however long it takes!
The guy needs to be taught a lesson on how to care for HIGH VALUE cards!
couple that with christmas time volumes of mail and sometimes a parcel just gets hamerd. its like u have kings and some has aces. nothing u can do 
ur envelope also didnt have a passed customs green tape on it which means that customs did not officially peek inside. nor did it have a passed quarantine yellow sticker on it so quarantine did not officialy look inside either. thats if u bought from overseas. if domestic then no customs.
so many variables at work. and i have seen first hand the most dumbest **** sh.it get sent via mail in the most dumbest way. this to me looks like just bad packagng due to the possible smallness of the card.
rhysjsolomon
@mojochasers
Well guys! Just an update on this!
-----------------------------------------------------------------------------------
Got the following email from paypal this morning....
Dear Rhys Solomon,
We're investigating the following claim:
[claim details]
We have determined that you are eligible for a return of your funds for
this PayPal transaction.
However, in order for us to return those funds, you must:
- send back the purchased item (within ten calendar days of receiving this
email) to the seller at your expense; and
- the purchased item must be received by the seller in the same condition
as you received it.
The amount you are eligible for is based on the terms of PayPal's Buyer
Protection Policy. We may not be able to repay the full amount of your
transaction in certain circumstances where the amount of your transaction
exceeds the maximum amount covered under the Buyer Protection Policy.
Please review the Buyer Protection Policy in our User Agreement before
sending the item back to the seller.
You are responsible for the postage and packing costs of returning the
purchased item to the seller and these are not covered by PayPal's Buyer
Protection.
Next steps:
Step 1 -
Return the item to the seller, at the following address:
[seller address]
PayPal requires you to use an approved postal or delivery service that
provides online proof of posting or delivery. Acceptable forms of proof of
posting or delivery include:
- A copy of the postage receipt that includes the buyer's delivery address.
You can get this from Australia Post's Registered Post and Australia Post's
Registered Post International, or
- A postage code that PayPal can use online to view the postal status and
the buyer's delivery address. You can get this from TNT, DHL, FedEx and
other carriers, or
- A receipt issued by the carrier that is signed by the recipient
acknowledging delivery.
This documentation you provide must also include:
- The date the item was sent.
- An official acceptance by the carrier, such as a postmark or online
status. A status that shows the item was delivered is also acceptable.
Once you have returned the item, please log in to your PayPal account
within 10 calendar days of receipt of this email and provide tracking
information that can be verified online.
PayPal strongly recommends using a postal service that provides online
tracking.
[link]
We must receive this information within 10 calendar days. Failure to
provide this information will result in automatic cancellation of your case.
Once we have been able to verify that the item was sent to the seller, the
refund will be issued to you.
If you wish to work directly with the seller to resolve this issue, you can
cancel this claim at any time, however you will not be able to reopen this
claim
You can review the details of this claim at:
[link]
Thank you for your cooperation.
Yours sincerely,
Protection Services Department
PayPal
My Reply...
Hi there! This is about the
following claim:
Your transaction ID: 2BH486779V511774U
Case number: PP-623-668-032
How is this fair? I send the card back and this is what happens...
"We may not be able to repay the full amount of your, transaction in
certain circumstances where the amount of your transaction, exceeds the
maximum amount covered under the Buyer Protection Policy."
I might not get a full refund? This is a joke!
The seller sends me the card wrongly in the first place to make it get
damaged and he gets to receive the card back and possibly keep some of
the money? That's ridiculous!
I am not going to send the item back, as it's the only one in the world
and will never find another one!
All I wanted was a little compensation for a badly packaged item that
wasn't cheap!
This is a joke!
God bless
Rhys
And their reply back...
Dear Rhys Solomon,
Hello my name is Andrew with PayPal. Thank you for the email and for
contacting us with regards to your case ID number [case number].
Rhys, I'm sorry for any inconvenience this situation may have caused. At
this point, you have the option of keeping the item or returning it the
seller for a refund. The amount of Buyer Protection shown on the eBay
listing is what this transaction will be eligible for. Any additional
amount will be reversed on a best effort level of recovery.
If you decide to return the item, please log into your account to
provide the return tracking details. If you have any questions regarding
this process, please feel free to contact us again.
Please let me know if you need further assistance.
Sincerely,
Andrew
Consumer Support
PayPal, an eBay Company
-----------------------------------------------------------------------------------
So yeah, it's basically what I thought! hehe!
No help from paypal!! Oh well!
Take care everyone!
Rhys
-----------------------------------------------------------------------------------
Got the following email from paypal this morning....
Dear Rhys Solomon,
We're investigating the following claim:
[claim details]
We have determined that you are eligible for a return of your funds for
this PayPal transaction.
However, in order for us to return those funds, you must:
- send back the purchased item (within ten calendar days of receiving this
email) to the seller at your expense; and
- the purchased item must be received by the seller in the same condition
as you received it.
The amount you are eligible for is based on the terms of PayPal's Buyer
Protection Policy. We may not be able to repay the full amount of your
transaction in certain circumstances where the amount of your transaction
exceeds the maximum amount covered under the Buyer Protection Policy.
Please review the Buyer Protection Policy in our User Agreement before
sending the item back to the seller.
You are responsible for the postage and packing costs of returning the
purchased item to the seller and these are not covered by PayPal's Buyer
Protection.
Next steps:
Step 1 -
Return the item to the seller, at the following address:
[seller address]
PayPal requires you to use an approved postal or delivery service that
provides online proof of posting or delivery. Acceptable forms of proof of
posting or delivery include:
- A copy of the postage receipt that includes the buyer's delivery address.
You can get this from Australia Post's Registered Post and Australia Post's
Registered Post International, or
- A postage code that PayPal can use online to view the postal status and
the buyer's delivery address. You can get this from TNT, DHL, FedEx and
other carriers, or
- A receipt issued by the carrier that is signed by the recipient
acknowledging delivery.
This documentation you provide must also include:
- The date the item was sent.
- An official acceptance by the carrier, such as a postmark or online
status. A status that shows the item was delivered is also acceptable.
Once you have returned the item, please log in to your PayPal account
within 10 calendar days of receipt of this email and provide tracking
information that can be verified online.
PayPal strongly recommends using a postal service that provides online
tracking.
[link]
We must receive this information within 10 calendar days. Failure to
provide this information will result in automatic cancellation of your case.
Once we have been able to verify that the item was sent to the seller, the
refund will be issued to you.
If you wish to work directly with the seller to resolve this issue, you can
cancel this claim at any time, however you will not be able to reopen this
claim
You can review the details of this claim at:
[link]
Thank you for your cooperation.
Yours sincerely,
Protection Services Department
PayPal
My Reply...
Hi there! This is about the
following claim:
Your transaction ID: 2BH486779V511774U
Case number: PP-623-668-032
How is this fair? I send the card back and this is what happens...
"We may not be able to repay the full amount of your, transaction in
certain circumstances where the amount of your transaction, exceeds the
maximum amount covered under the Buyer Protection Policy."
I might not get a full refund? This is a joke!
The seller sends me the card wrongly in the first place to make it get
damaged and he gets to receive the card back and possibly keep some of
the money? That's ridiculous!
I am not going to send the item back, as it's the only one in the world
and will never find another one!
All I wanted was a little compensation for a badly packaged item that
wasn't cheap!
This is a joke!
God bless
Rhys
And their reply back...
Dear Rhys Solomon,
Hello my name is Andrew with PayPal. Thank you for the email and for
contacting us with regards to your case ID number [case number].
Rhys, I'm sorry for any inconvenience this situation may have caused. At
this point, you have the option of keeping the item or returning it the
seller for a refund. The amount of Buyer Protection shown on the eBay
listing is what this transaction will be eligible for. Any additional
amount will be reversed on a best effort level of recovery.
If you decide to return the item, please log into your account to
provide the return tracking details. If you have any questions regarding
this process, please feel free to contact us again.
Please let me know if you need further assistance.
Sincerely,
Andrew
Consumer Support
PayPal, an eBay Company
-----------------------------------------------------------------------------------
So yeah, it's basically what I thought! hehe!
No help from paypal!! Oh well!
Take care everyone!
Rhys
A1CardsandGaming
@ A1, we love collecting as much as you do !
Reading those 2 letters just made me ANGRY and it is not even my issue so I could only imagine how it made you feel !?
Very sad indeed..... yet nearly everyone here will still buy from ebay.com and they wont protect us at all !
Bugger em, why dont collectors here stop sending to the states for a while and see if they like missing out on some sweet cards that get busted here is oz....
Where is the JUSTICE.... next time you think it is suspicious you should go back into the post office and Film it in front of the Shop assistant for extra proof !
Very sad indeed..... yet nearly everyone here will still buy from ebay.com and they wont protect us at all !
Bugger em, why dont collectors here stop sending to the states for a while and see if they like missing out on some sweet cards that get busted here is oz....
Where is the JUSTICE.... next time you think it is suspicious you should go back into the post office and Film it in front of the Shop assistant for extra proof !
I had that occur once, and I chose to not send via a trackable method and marked that down on PayPal, and had my refund within 12 hours of marking this, even though I hadn't been able to send the item yet! I sent anyway because that's the principle, but it was really weird!
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