I received a redemption earlier this year in February.......... that was redeemed in January 2013!!!!
I still have a whole heap of redemptions in their list of 'Open Tickets'.
For a while I was unable to access my account, when they changed from their old site to their new site, and I could not see the list of open redemptions I had still waiting to come in, but this week I received an email saying:
Please be advised that starting on September 30, 2022, all redemptions for cards of low to mid-level value, where the service ticket was opened on or before December 31, 2017, will no longer be Reward Points eligible. On September 30, 2022, Panini will begin to fulfill redemptions on cards that meet the two criteria by sending you, the customer, a card(s) of equal or greater value. At that point Panini will consider all these redemptions fulfilled and the service tickets will be closed.
PLEASE NOTE: THIS WILL NOT AFFECT HIGH VALUE PANINI CARDS.
Remember, the deadline to claim Reward Points for these open redemptions is September 30, 2022.
So I opened my account today, and I can see my redemptions there again! I will wait for my redemptions, although there are 11 still outstanding, dating from Jan 2013 to Jan 2015. Having a look at the list, it says that I 'updated' the tickets (all of them) in April 2020 (which I did not). That is probably when they finally updated my profile with my outstanding redemptions on the new website from the old one. I just have not checked the Panini Website for a few years now.
Ersk