Can't say I've tried to contact them, but had $500 worth of stuff shipped there over the past 2 weeks, was packed quickly and arrived here 3 days after shipping.
It normally takes a day or 2. Sometimes up to a week before they have emailed me. But if you look at your inventory on their site sometimes you'll see your item there or a package ready to ship but yet haven't been emailed yet.
FFS, when they lose a package do they just keeping ignoring you or what? If its going to go this way they can stick it, I got tonnes of people to join the site through shameless plugging and they can't be fucked to sort out their own fuck up...
It really varies depending on size (volume) and weight as per all freight companies. DHL is faster and cheaper than USPS however.
I’ve had it anywhere from $40 and take 5 business days to $180 and take 2 days - just depends on what you have. This time it was $180 but 2x large cartons with a 13kg weight to it