You can download the PDF, but here is the exert from the Australia Post site:
The Cash-on-Delivery (COD) service provides Australia Post customers with the means to collect charges for goods or postage (or both) from their own smaller non-account customers. The service offers:
proof of posting and delivery
insurance up to $100 included in the COD fee
optional additional insurance up to $5000
collection of the amount due from the addressee before delivery by Australia Post
payment of the amount due to the sender by Money Order.
Post charges
COD fees and charges are in the Post Charges Booklet (8833665).
P7.1.1 – Parcel Post services used
COD articles may use only the Regular Parcels service.
COD articles may not use Express Post or Parcel Post Satchels.
P7.1.1 – Supplementary services
The following supplementary services are available with COD:
Local Delivery – see Section 8.
Insurance – see Section 11.
P7.1.2 – What can be sent COD?
Articles in the COD service must be:
articles sent in execution of a bona fide order from the addressee, or
articles addressed to their owner on which service charges (such as repairs and maintenance) or
other fees are payable.
P7.1.3 – Collection options
The sender of a COD article may instruct Australia Post to collect one or both of:
postage and fees only, collected from the addressee
collection of money from the addressee and remittance to sender plus any collection of postage
or fees from the addressee.
P7.1.4 – Delivery
Australia Post will not deliver a COD Parcel until the addressee has paid the full amount due. The
addressee may not open the parcel or examine its contents before making payment. The addressee
may not make part payments.
Delivery at an office
Australia Post has completed delivery of a COD Parcel at an office when Australia Post has:
received payment, and
handed the parcel to the addressee or an authorised agent.
Delivery to a Locked Bag, a Private Mail Bag or a Community Bag
Australia Post has completed delivery of a COD Parcel addressed to a person at a Locked Bag, a
Private Mail Bag or a Community Bag when Australia Post has:
received payment, and
placed the COD Parcel in the bag, and
despatched the bag from the office where the bag was made up.
P7.1.5 – Refused or undeliverable COD Parcels
A delivery office will hold a COD article for up to one month from the date of its receipt at the
office. If the article remains undelivered at the expiry of that month, Australia Post deems it
undeliverable. The sender of a refused or undeliverable COD Parcel must sign a receipt on its return
and pay any postal charges not prepaid on lodgment and return postage.
Refer to Section 5 of the General Post Guide for the return postage payable and other conditions for
the treatment of unclaimed, refused or undeliverable articles.
26 Parcel Post Guide
November 2003
P7.2 – How to use COD
To prepare and lodge your COD Parcel:
prepare and pack your parcel – see Section 15
complete the address on the front of the parcel and the sender’s details on the back
if the parcel is addressed to any of the postcodes in P2.3 (locations where surface parcels may
be carried by air), complete and sign a No Dangerous Goods Declaration and attach it to the
parcel – see P2.2.1.
ensure the parcel is suitably marked as a COD article – see P7.2.1
take it to an office of Australia Post for weighing and assessment
complete the COD Application Form – see P7.2.2 – and retain the receipt
affix the necessary postage stamps or a postage meter imprint if postage is not being paid by the
addressee
if the parcel is addressed to any of the Australian overseas territories in P3.3, complete and
attach the appropriate customs declaration
lodge over the counter at an office of Australia Post.
P7.2.1 – Marking
A COD Parcel must be marked with blue horizontal and vertical stripes drawn on both sides of the
parcel. The stripes must not obscure the address.
P7.2.2 – COD Application Form
Australia Post accepts COD Parcels for lodgment only when the sender has completed the
appropriate COD Application Form 8832967.
The sender should retain the receipt portion of the form as proof of lodgment.
P7.2.3 – Application to waive COD charges
The sender of a COD Parcel may subsequently apply to Australia Post to deliver the parcel to the
addressee without collecting payment. The application must be:
in writing and addressed to the Postal Manager at the office of lodgment
accompanied by the receipt of the Form 8832967
made in sufficient time for the delivery office to act before delivering the parcel.
There is no fee for this service, but the sender must pay the cost of any postage, telephone calls,
facsimile or electronic messages necessary to give effect to the application.
P7.2.4 – Application to return a COD Parcel
The sender of a COD Parcel may subsequently apply to Australia Post to return the parcel to the
sender. The application must be:
in writing and addressed to the Postal Manager at the office of lodgment
accompanied by the receipt of the Form 8832967
made in sufficient time for the delivery office to act before delivering the parcel.
The fee for this service is in Post Charges Booklet (8833665). The sender must also pay return
postage, if applicable, and the cost of any postage, telephone calls, facsimile or electronic messages
necessary to give effect to the application.
P7.2.5 – Application for Statement of Delivery
Up to 12 months after lodgment, the sender of a COD Parcel may apply to Australia Post for a
Statement of Delivery. The statement gives details of the delivery and the payment received from the
addressee. The application must be:
in writing and addressed to the Postal Manager at the office of lodgment
accompanied by the receipt of the Form 8832967
The fee for this service is in Post Charges Booklet (8833665). Australia Post refunds the fee if the
Statement of Delivery reveals an error or omission by Australia Post.