Re: eBay and Paypal -The Big Loophole Scam plus ebay member syoung5599. Sellers Bewar
Re: Recent enquiry to Financial Ombudsman Service about PayPal
Australia Pty Limited
We refer to your recent correspondence with the FOS dated 17 August
2011. I have reviewed your claim and provided a summary below.
3 Results of PayPal’s investigation:
In Accordance with PayPal's User Agreement, PayPal will generally
require the buyer to ship an item that the buyer claims is Significantly
Not as Described back to the seller (at the buyer’s expense), and PayPal
will generally require a seller to accept the item back and refund the
buyer the full purchase price plus original shipping costs. The buyer
provided the return tracking information; we grant the claim in the
buyer’s favour and we processed the refund on your behalf.
In this case, the buyer stated he did not receive all of the
merchandise. PayPal instructed him to return the merchandise he did
receive for a full refund. Upon receiving the returned merchandise, you
advised PayPal that the buyer did not return the correct cards. Your
attempt to appeal the outcome of the claim failed, since the police
report provided did not outline how the merchandise differed. The
police report did not explain the financial lost or fraudulent activity
of the buyer. It only stated the buyer did not return the correct
merchandise. In the future, PayPal needs documentation outlining the
merchandise returned with an explanation regarding the financial loss.
4 Conclusion
I have reviewed the information provided and as a courtesy, I issued a
credit of $200.00 USD to post to your PayPal balance within the next 3-5
business days. Please understand that PayPal’s Seller Protection Policy
does not extend to disputes about the quality of the merchandise, it
only protects sellers from reversals related to non-receipt complaints
or reports of unauthorised use of a buyer’s PayPal account.
It's good to finally get it sorted out correctly (in my favour), but the as a courtesy bit is funny.
If ebay apparently follows those rules in Hong Kong where you can't say negative things about sellers therefore they remove the negative feedback left by buyers, then they have to look further at laws in other countries, in this case, they say I didn't provide enough information in the Police document, WELL, NSW Police don't give me a copy of the Incident Report!, they don't give it to anyone, it was only as a courtesy (see Paypal, that is the correct use of the word) that they typed up the document for me and then sent to paypal. This document reference the Police report which actually did state what was send and received and dates and all the information, they just don't give that out to the public. If Paypal had contacted the Police I'm sure they could have got more information to verify.
So after all this I get my money back (well, the negative balance removed) BUT the scammer also gets to keep the other money, this wasn't a reversal of the decision!!!!!! Paypal can afford the $200 without even the blink of an eye so in effect this is a shut you up payout. I am seriously annoyed, fed up, disheartened by the actions of such a large and dominant player in the worldwide buying and selling online market. Wow. Just wow man.