I've seen this page, but it doesn't go to your own personal mailbox, its just an info page...
Having dramas getting eBay to have this address added to due to the phone number bs, put 10 numbers in and its not happy, f me everything is so hard...
Do the cards appear in the 'Inventory Manager' when they make it to your mailbox?
I've seen this page, but it doesn't go to your own personal mailbox, its just an info page...
To be honest, I have *no* idea why this is happening. The processing team are under orders to start on the oldest stuff first, and then to work their way through the backlog. The way it's supposed to be done.
It's happened again, cards due on the 14th were added onto the account and cards due as early as April 8th still haven't been added yet.
I'm beginning to think its policy to avoid losing out on full processing fees?
had a few like that, still got cards processing nearly two weeks after their due date, but others have already been processed even though they were p put in the mail after those dates.I've contacted the receiving team, just to find out what's going on...as soon as I hear something, I'll post it here.
Thanks for your response Moe.
First thought that comes to my mind- NOT COOL.
I've been waiting to request shipment for the better part of this month and I was waiting for those cards to be added in order to do so. This shipment will cost me over $200 US already, so I may as well make full use of it, right?
And now you've confirmed that it is indeed policy to minimise the loses for the sake of making a profit, that doesn't sit well with me. Because this is done at the expense and the sacrifice of the customer.
Has the processing teams been working weekends to bring things back to order? As I don't ever recall having cards added to the site on a weekend since this whole drama begun.
This whole situation is between COMC and Beckett. Not COMC and its customers. COMC is a professional outfit that charge money for a service and that's all we are asking for. We are not asking you to do anything extra other than what we have been told and paid a fee to expect. I'm sure most people sympathise with the situation and have been supportive of COMC and against the actions of Beckett.
But with this policy, you are essentially holding the cards hostage. You are essentially saying, we have your cards and we can process them whenever we want, the due date is no longer relevant. And oh, we will still charge you processing fees (be it 50%), top loader fees, one touch fees, oversized card fees, shipping fees. Making this a community issue with the slave-labor style challenges was COMC's idea to minimise costs and potentially reduce down time. The downtime and delay is on COMC, not the customer. So why is it that the customer has to be the one who loses out?
Don't forget storage fees for every card sitting there not sent!
Three quick announcements:
1: Due to popular demand, we are going to bring back rewards of $1 per 1000 points earned in the COMC Challenge! Keep following our facebook page for our notification of when we switch it back on... it'll be soon, and it will be for a limited time only!
2: It will be even better, since you can earn Store Credit while focusing on your own items in Fast-Track mode. Also, the rewards will pay out instantly! Need an extra dollar for a shipment request? Just earn 1000 points!
3: And to our Challenge superstars, any user who earns a lifetime total of 1,000,000 points or more will be given an exclusive red contributor badge to commemorate your amazing dedication and generosity to COMC!
We appreciate everyone who has done even one Challenge on the site - you're all helping to create something that we hope will be a huge benefit to the whole hobby.
@Moe@COMC Any word on reviewing this ridiculous policy of not processing backlogged items?
I have many cards that are nearly 2 weeks overdue now.
Even under this new policy cards that were due to be on the site this week haven't yet been processed so the mindset to prioritize profit over customer needs isn't working either.
No, nothing yet from Tim or anyone...when I hear something, I'll be letting people know.
Hey Moe, any word on when the challenge for $$ starts back up?
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