COMC Mailbox Thread

Having dramas getting eBay to have this address added to due to the phone number bs, put 10 numbers in and its not happy, f me everything is so hard...

Can you just put in COMC's phone number? I reckon I had this issue with my old Borderlinx account and I just used their number
 
Do the cards appear in the 'Inventory Manager' when they make it to your mailbox?

Yep. You'll get an emailed photo as proof of delivery. They'll then process it and within a few days it'll be in your inventory to list for re-sale or ship home.
 
Cheers, think I've worked it out, bought a couple of cards which I have sitting in the in inventory from the COMC itself and then once I get a few cards shipped from eBay there I'll get them all shipped. Big difference by getting free freight within US compared to $7 to Aus in certain cases.
 
I've seen this page, but it doesn't go to your own personal mailbox, its just an info page...

Once you setup an account on ComC, just use the following address on eBay and that's all you need to do until you start getting cards sent to your ComC account,

COMC.com Mailbox
6727 185th Ave NE
C/O (whatever you username is at ComC)
Redmond WA 98052-5037
United States
Ph: 937 630 4900

Edit: A little late on reply lol
 
To be honest, I have *no* idea why this is happening. The processing team are under orders to start on the oldest stuff first, and then to work their way through the backlog. The way it's supposed to be done.

It's happened again, cards due on the 14th were added onto the account and cards due as early as April 8th still haven't been added yet.

I'm beginning to think its policy to avoid losing out on full processing fees?
 
I've contacted the receiving team, just to find out what's going on...as soon as I hear something, I'll post it here.
 
It's happened again, cards due on the 14th were added onto the account and cards due as early as April 8th still haven't been added yet.

I'm beginning to think its policy to avoid losing out on full processing fees?
I've contacted the receiving team, just to find out what's going on...as soon as I hear something, I'll post it here.
had a few like that, still got cards processing nearly two weeks after their due date, but others have already been processed even though they were p put in the mail after those dates.
 
Ok, I just sent this email out and I'll share it here:

I just had the opportunity to speak with Steve Hollander and the assumptions made are pretty much spot on; they've decided that the late stuff is already late, so they're working from the newest to the oldest - rather than the oldest to the newest. And, this is across the board, in all processing services.

They are working on the backlog, but they're also trying to reduce their losses, by trying to meet the deadlines of the newer stuff.

So I am sorry, as I feel like I was misleading you - that's totally not my intention and I do apologize.
 
Thanks for your response Moe.

First thought that comes to my mind- NOT COOL.

I've been waiting to request shipment for the better part of this month and I was waiting for those cards to be added in order to do so. This shipment will cost me over $200 US already, so I may as well make full use of it, right?

And now you've confirmed that it is indeed policy to minimise the loses for the sake of making a profit, that doesn't sit well with me. Because this is done at the expense and the sacrifice of the customer.

Has the processing teams been working weekends to bring things back to order? As I don't ever recall having cards added to the site on a weekend since this whole drama begun.

This whole situation is between COMC and Beckett. Not COMC and its customers. COMC is a professional outfit that charge money for a service and that's all we are asking for. We are not asking you to do anything extra other than what we have been told and paid a fee to expect. I'm sure most people sympathise with the situation and have been supportive of COMC and against the actions of Beckett.

But with this policy, you are essentially holding the cards hostage. You are essentially saying, we have your cards and we can process them whenever we want, the due date is no longer relevant. And oh, we will still charge you processing fees (be it 50%), top loader fees, one touch fees, oversized card fees, shipping fees. Making this a community issue with the slave-labor style challenges was COMC's idea to minimise costs and potentially reduce down time. The downtime and delay is on COMC, not the customer. So why is it that the customer has to be the one who loses out?
 
Thanks for your response Moe.

First thought that comes to my mind- NOT COOL.

I've been waiting to request shipment for the better part of this month and I was waiting for those cards to be added in order to do so. This shipment will cost me over $200 US already, so I may as well make full use of it, right?

And now you've confirmed that it is indeed policy to minimise the loses for the sake of making a profit, that doesn't sit well with me. Because this is done at the expense and the sacrifice of the customer.

Has the processing teams been working weekends to bring things back to order? As I don't ever recall having cards added to the site on a weekend since this whole drama begun.

This whole situation is between COMC and Beckett. Not COMC and its customers. COMC is a professional outfit that charge money for a service and that's all we are asking for. We are not asking you to do anything extra other than what we have been told and paid a fee to expect. I'm sure most people sympathise with the situation and have been supportive of COMC and against the actions of Beckett.

But with this policy, you are essentially holding the cards hostage. You are essentially saying, we have your cards and we can process them whenever we want, the due date is no longer relevant. And oh, we will still charge you processing fees (be it 50%), top loader fees, one touch fees, oversized card fees, shipping fees. Making this a community issue with the slave-labor style challenges was COMC's idea to minimise costs and potentially reduce down time. The downtime and delay is on COMC, not the customer. So why is it that the customer has to be the one who loses out?

Don't forget storage fees for every card sitting there not sent!
 
Don't forget storage fees for every card sitting there not sent!

We have suspended storage fees for April, so there is that...and, the storage fees are only charged on cards priced to sell for over 75 cents, and even then, they aren't incurred until the card has been available for sale for 90 days.
 
FROM COMC FACEBOOK:
Three quick announcements:
1: Due to popular demand, we are going to bring back rewards of $1 per 1000 points earned in the COMC Challenge! Keep following our facebook page for our notification of when we switch it back on... it'll be soon, and it will be for a limited time only!
2: It will be even better, since you can earn Store Credit while focusing on your own items in Fast-Track mode. Also, the rewards will pay out instantly! Need an extra dollar for a shipment request? Just earn 1000 points!
3: And to our Challenge superstars, any user who earns a lifetime total of 1,000,000 points or more will be given an exclusive red contributor badge to commemorate your amazing dedication and generosity to COMC!
We appreciate everyone who has done even one Challenge on the site - you're all helping to create something that we hope will be a huge benefit to the whole hobby.
 
@Moe@COMC Any word on reviewing this ridiculous policy of not processing backlogged items?

I have many cards that are nearly 2 weeks overdue now.

Even under this new policy cards that were due to be on the site this week haven't yet been processed so the mindset to prioritize profit over customer needs isn't working either.
 
@Moe@COMC Any word on reviewing this ridiculous policy of not processing backlogged items?

I have many cards that are nearly 2 weeks overdue now.

Even under this new policy cards that were due to be on the site this week haven't yet been processed so the mindset to prioritize profit over customer needs isn't working either.

No, nothing yet from Tim or anyone...when I hear something, I'll be letting people know.
 
So how long is it actually going to take until there added to inventory?
I have about 30 cards now with many more incoming, and I normay book shipments when I have about 50-60 cards due to the fact the shipping team add value of $1000 and screw to pay taxes here.

I don't want to have 100+ before they decide to add them and make it then and book it.
I'm sorry but its getting ridiculous that its taken almost 2 weeks on some.
And even when cards get added (as I get one or two a week if lucky) I'm still getting charged the full fees.
 
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