Business charging me for a refund!!

crows2010 · Jan 2, 2011

Guys, here is the story:

I purchased something on my iphone from an aussie video games online store. Now being on my iPhone and the screen being small, I didn't see that next to the item it said out of stock.

It actually let me add the item to my cart and complete checkout. You beauty!

Then got an email saying it wasnt in stock...so I could now choose between a product of the same value, or 90% refund.

90% refund?! Are you kidding me.

He then refers me to their site policies etc which state they only refund 90% on cancelled orders.

This goes against all consumer protection...surely?!

Especially when I ordered something that he didn't even have in stock, so it's not like he had to send anything or pack anything. He just had to click 'Issue Refund' in Paypal. Yeah fair enough my bad I didn't see it was out of stock, but I was able to add it to my cart and pay for it...what kind of website operates like that?

Anyway I have emailed him saying 90% is competely unacceptable. He then replied referring me again to the policies. I have re-sent one dominating him, and am awaiting reply.

Has anyone been in a situation like this before? Surely it's as dodgy as all heck!

theflyinggerco · Jan 3, 2011

That kind of behavior is completely unreasonable regardless of whether its policy or not. I would point out its 90% refund on cancelled orders, not orders he is unable to fill; there is a difference.

If its 90% refund on orders he cancels, then why doesn't he just cancel every single order he gets and just pocket the 10%?

Good luck mate, but he sounds like a complete dickhead so I don't like your chances

A_Iverson_I · Jan 3, 2011

I would tell him you will be contacting fair trading & also threaten him with a Paypal claim for the full amount. As someone else said...... it wasn't a canceled order, it was something he couldn't fulfill & technically their website shouldn't have allowed you to purchase it if it wasn't in stock.

graham · Jan 3, 2011

Don't threaten them with a Paypal claim for the full amount - just do it, get your funds back and move on.

AyiosYiorgos · Jan 3, 2011

As Graham said, just claim it back, then report him to fair trading as well....

crows2010 · Jan 3, 2011

Paypal case open, cheers guys.

What a knob.

GarnettFan4Life · Jan 3, 2011

Yeah go for full refund for sure and let ACCC/Fair Trading know, he'll do poopies in pants

theflyinggerco · Jan 3, 2011

crows2010 said:
Paypal case open, cheers guys.

What a knob.

Good to hear mate.

Hopefully you get all your money back and this idiot gets a kick in the pants.

looselips666 · Jan 3, 2011

Just in relation to paypal.. Would the business cop the paypal payment fee?

Possibly this is why the refund isnt at the full ammount.. Regardless of this, as mentioned previous the order could not be filled so in theory you were the one put out..

just put in a paypal claim.. should clear things up.

good luck

Wockrog · Jan 3, 2011

Recently bought a card off Steve at Cardzone which was out of stock (not stated on webpage) and he refunded my money in full, don't see why these tossers can't

graham · Jan 3, 2011

If you'd got the item and returned it and there was a 10% restocking fee then that's fair enough. But the guy doesn't even have it in stock.

Once you have your refund be sure to let us know who it is so we Dan avoid them.

OutlawNinja · Jan 3, 2011

Another company to add to the Black List.

crows2010 · Jan 3, 2011

Any harm in letting you guys know who it is before I received my refund?

Wockrog · Jan 3, 2011

tell us now before they stitch us too

crows2010 · Jan 4, 2011

website is:

Cheap Games Australia - Buy Cheap PC and Console Games. XBOX 360, PS3, WII, PS2, Playsation, DS, PSP Online Store.

A_Iverson_I · Jan 5, 2011

Any update? Has he replied to your claim yet?

crows2010 · Jan 5, 2011

yeah finally got a refund after about 7 emails.

Shouldn't have taken this bloody long.

Cobretti · Jan 5, 2011

crows2010 said:
yeah finally got a refund after about 7 emails.

Shouldn't have taken this bloody long.

yes you would think one email form you explaining the exact situation f it not being a cancelled order would be enough.

package · Jan 5, 2011

I have a query which leads to a point.

Was there a 3rd option where you could wait for the item to come into stock?

If that wasn't an option, ignore all that is written beyond this sentence.

Fair trading would offer little assistance in this situation. "Change of mind" refunds are at the discretion of the company. Some companies can do it, others chose not to. You are always entitled to a refund if faulty but if this was an item he could get back in stock he's not obliged to refund if it was able to be stocked for you. Obviously, "Good customer service" (In quotations because it is extremly subjective) would dictate he refund the item for you, however this is not a right. A business can exist and deliver terrible customer service (MSY for example) and still make money.

Buyer beware is my standard line. Again ignore this whole paragraph if re-stocking was an issue.

/10c

crows2010 · Jan 6, 2011

package said:
I have a query which leads to a point.

Was there a 3rd option where you could wait for the item to come into stock?

If that wasn't an option, ignore all that is written beyond this sentence.

Fair trading would offer little assistance in this situation. "Change of mind" refunds are at the discretion of the company. Some companies can do it, others chose not to. You are always entitled to a refund if faulty but if this was an item he could get back in stock he's not obliged to refund if it was able to be stocked for you. Obviously, "Good customer service" (In quotations because it is extremly subjective) would dictate he refund the item for you, however this is not a right. A business can exist and deliver terrible customer service (MSY for example) and still make money.

Buyer beware is my standard line. Again ignore this whole paragraph if re-stocking was an issue.

/10c

Nah the item isn't actually made any more by the manufacturer. So yeah, no option to wait for it to come in stock.

Business charging me for a refund!!

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