My Panini complaint gets answered with a replacement

jacobsmith01

jacobsmith01

Damian Lillard
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I recently busted a case of 09/10 Panini Certified and it didnt reveal a case hit like advertised so I sent a Quality Assurance request in to Panini and they gladly sent me a replacement card no worries =D>









Not to bad of a replacement I guess :thumbsup:



STEPHEN CURRY CERTIFIED POTENTIAL RC AUTO 04/25
stephencurryauto.jpg
 
Not too bad at all, but sounds like they are heading down the UD path for quality control :( still at least they fixed it.
 
dickyKnee said:
Not too bad at all, but sounds like they are heading down the UD path for quality control :( still at least they fixed it.
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Yeah. The quality assurance was an easier process than I thought it was going to be. They usually want you to post receipts and the case number etc to them but they let me off with that :).
 
Was the Certified case you bust the 8 box or 24 box one? Because I think the 8 box ones werent guaranteed a case hit

But very nice card none the less :)
 
kenny3011 said:
Was the Certified case you bust the 8 box or 24 box one? Because I think the 8 box ones werent guaranteed a case hit

But very nice card none the less :)
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It was an 8 box inner case, and yeah I think you may be right there but everybody on ebay and the like advertises cases as having those hits so its easy to be misled into thinking your going to get a case hit. They never specifically say 24 box case only has case hits.

Anyway Panini felt sorry for me ;)
 
The thing I've found with panini is that they do not mind replacing missing hits - after all, they do guarantee certain amounts of hits per box. They are trying to build a reputation as a good company looking after the collectors. Upper deck and topps simply say "well, sorry but those are just averages. We do not guarantee anything. So tough luck" - essentially upper deck and topps will not send out replacements unless it is for a damaged card or an exchange card that cannot be redeemed - and even then they will hum and hah about it for months. i recently purchased a box 2009-10 studio basketball from dacardworld.com (great service and shipping from there mind you) that was missing the autograph. I sent in the quality assurance form and recieved a reply a week later from panini saying that they are completely out of stock for studio and would I like a hit from another panini product. I said yes as long as it was an autograph. How often would upper deck or topps do something like that?
 
taffster74 said:
The thing I've found with panini is that they do not mind replacing missing hits - after all, they do guarantee certain amounts of hits per box. They are trying to build a reputation as a good company looking after the collectors. Upper deck and topps simply say "well, sorry but those are just averages. We do not guarantee anything. So tough luck" - essentially upper deck and topps will not send out replacements unless it is for a damaged card or an exchange card that cannot be redeemed - and even then they will hum and hah about it for months. i recently purchased a box 2009-10 studio basketball from dacardworld.com (great service and shipping from there mind you) that was missing the autograph. I sent in the quality assurance form and recieved a reply a week later from panini saying that they are completely out of stock for studio and would I like a hit from another panini product. I said yes as long as it was an autograph. How often would upper deck or topps do something like that?
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Sweet as mate, what auto are they sending you or dont you know yet?
 
nice replacement.
Hope this works that well on my site. I just busted a box of Playoff Contenders and got only 2 instead of 4 advertised AUs. Quality assurance already contacted...we'll see.
 
That's very nice of Panini, but there goes another card NOT inserted into packs... :mad:

If they left out 04 OF 25 that means only 24 or LESS of these cards were inserted into packs. The questions is, how many did they leave out? Are the customers of packs, boxes and cases happy about this?

Nice replacement you got there! :thumbsup:
 
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