God I hate Paypal.
Me = black
Paypal = blue
The recent chats on facebook plus the latest email as follows:
"Thank you for providing the information. I've attached this to the dispute and requested a review. The only thing I can think they may ask for is a copy of the police report if they're not able to use the case number provided."
"Hi Susie, I've seen the newest email but I have to ask - has anybody actually read the evidence? There is enough there to prove my case! Also please explain how this is ongoing considering that the buyer "returned" the item to a different address than he was provided???"
"Let's go over it again -
The buyer was instructed to 'return the items in the condition received' and given an address to return to.
The buyer instead returned something else, and sent it to a different address.
I have provided an email from the postal service, a letter from the person who signed for/opened the package, and a letter from an appraiser. I have done everything that has been asked. Now you insist on a police report - something that I have filed for online but have absolutely no control over. It appears as though you are continually trying to make me have to do another task, until you find one that I can't, to prevent you from having to pay back the money which at this point has effectively been stolen from us by YOU. I am already looking into legal action against paypal. There is more than enough evidence to prove our innocence/the buyer's guilt, all of which you have been provided with."
"Hi Graeme, I understand. All information provided by you has been added to the claim and will be reviewed by our specialist. However I strongly recommend you providing the necessary document you've been asked for. Please do it at your earliest."
"You "strongly recommend you providing the necessary document you've been asked for. "?? I have done everything you've asked for. You now require a police report which I have absolutely no control over..!! You don't "understand" at all..!"
"Hi Graeme, I know this step may be inconvenient but as per claims policy for this kind of situations we need to ask for it. Your local police officer will be able to produce a report for you. the reason why I'm asking you to provide the document as soon as possible is that I don't want to see the claim being closed due to lack of it."
- I think they still don't understand I'm not in the US!
"We are here to help you resolve the claim but we need to follow the process. I've escalated the claim for additional review with the information you've provided previously but I can't promise you won't be asked to provide the Police Report "
- LOL - what??? 'We are here to help'????
"See, this is where it's obvious that you don't "understand". "Your local police officer will be able to produce a report for you." - I've already been there (and explained) that the can't, it's out of their jurisdiction because it happened outside of New Zealand, so I have filed with the Taiwan police but have no control over getting a report or not!! It's just another hoop you're trying to get me to jump through, but I don't know if I can."
Email from paypal:
We received your appeal for the following transaction and need some more information from you.
As previously communicated to you, we have resolved this claim in your buyer's favor. You can appeal this decision; however, an appeal will only be reviewed in the following scenarios:
• You received the item back in a condition different than what the buyer stated they received in their initial claim (beyond normal wear from shipping)
• No item was returned (empty box)
• Not all items the buyer received were returned
• The buyer returned the wrong item to you
If any of the above scenarios apply to you, please complete the following steps:
Contact your local police department and obtain a police/incident report. The police/incident report should detail how one of the above scenarios apply to you. This report should be on the law enforcement agency's letterhead or stamped police documentation and clearly explain the details of your issue. This documentation must include the department/officer's contact information, the reporting officer's name, badge number and signature. If you cannot obtain a paper copy from your local law enforcement you filed with, please provide us the link to check the complaint online.
- So... back to square one where they ignore all the evidence and ask for a police report which I can't obtain/is out of my control. I have never wanted to smash a company in the face more than I have with these a-holes!!!!!
