Just to update, Neil from TapnPlay has respond to my email this morning.
He was appreciative of the feedback and apologetic, and has kindly offers to provide some complimentary cards. Great customer service
He indicated that they are learning quickly and are in this for the long haul and eliminating errors are product issues is a key focus. The double up issue with their manufacturers only became evident last week, and they are working through these collation issues with them to ensure a more 'bullet proof' approach.
As per some of the earlier postings, he advised there was a rush to get the product on the shelf pre-season, which meant a very short window for design and manufacture.
Neil advised that trader rations and specialist products will be released in the coming months, and they are aiming to bring innovation and some new ideas to the trading card market. But it may take a few months to sort the 2nd series release out.
Full credit to Neil for making contact so promptly. No doubt this release is going to have its problems, but they are clearly committed to make this and their future releases work.
My own thoughts on this are that if we want a yearly release of Australian football & A-League cards we need to get behind this supplier and make this release work.
In hindsight my earlier postings may not have helped in that regard, and sometimes you need to look beyond your own personal self interests or frustrations.