I don't even think they know what they are talking about.
I have sent registered international, and when you type in the tracking #, it comes up "Product not trackable"
When you go in to help, this is what comes up......
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When tracking my item online, what does 'product not trackable' mean?
The tracking status ‘Product not trackable’ may be displayed for international items including Registered Post International, Express Post International letters, international air mail, international sea mail and all international articles under 2kg (excluding Pack and Track International and ePacket).
These services do not come with tracking as a standard feature; therefore no track events will be shown. However, for Registered Post International, a signature will be obtained when the item is delivered.
Please visit
our tracking service for more information about which domestic and international services are trackable.