NO MORE PANINI FOR ME!!!
- Thread starter angpin
- Start date
It's only a (half) win if I get more than the $800 I paid for the two redemptions BUT I'd take the 2 redemptions (redeemed of course) in a heart beat over the Kobe. Card collecting is not always about money, it's emotional, it's collecting and enjoying your PC, it's the chase. And I was entilted to my 2 redeemed cards which I'll never see and enjoy. Money, my friend doesn't always bring you happiness. If I placed a $ value on collecting then I wouldn't do it, sorry! I do it because it's been a passion of mine for 30 years.
chocsports2000
OzCardTrader
You are completely missing the point still. It's not about the money, it's about the PRINCIPLE. Furthermore, you need to go back and re-read Nick's post. He wasn't talking about a trade, he was talking about a purchase. It's clear that you don't care what you get in return for your money. What if you spent $800 on a Blair (go with it, it's just theoretical, we all know no Blair is worth anything close to that), so the card would without a doubt be one of the crown jewels in your collection. The seller says, yeah, can't find it, but I'll send you a replacement worth more and it turns out to be a faked MJ patch card that sold for around $1200 to some unaware individual. Going by what you're saying, you'd be cool with that, just selling it off and buying up a bunch of good Blairs. If that's the case, I have a $500 Blair to sell you that I don't have, so it will be replaced with a smudged Kobe auto card.
Billyhoyle
Im Not Juan Garcia
I think everyone is pretty clear on the principle of the thing, but this is not a new issue. Companies have players listed on checklists and on redemption cards and for whatever reason the player never signs or the card company never makes the card. (Without turning this is into a redemption debate - this is partly a collector fault. We all want more and more autographs putting more and more pressure on the companies hence redemptions)
I think we also need to break it down a bit, look at it from the CSM point of view. Keep in mind that it is his job as customer service manager NOT QC (Quality Control) and not stock management. He gets a guys who has 2 cards with a value of $800, he looks at the situation and says this guy has been pretty awesome, waited a year, for our screw up on 2 cards never produced and still hasn't got what he wanted. I better compensate him. I'll send him this awesome Kobe we have available on the inventory. It's worth double the 2 cards he's redeeming.
Is the auto off - yes. Is the auto terrible - No. It would be interesting to see what BGS would grade that auto, I'd say somewhere between 85-95%, at what point does the quality control have to kick in? Sorry Kobe redo those 100 autos, they're not spirit level straight????
Just go back to all the years of terrible Upper Deck replacements, it used to almost be a weekly occurence on one forum or another of someone having their balls ripped off by an upper deck replacement.
I agree and I hope the CSM gets paid well because he must put up with a lot of stress and shit flinging from disgruntled customers and I would say the majority of the time it's over issues that aren't his fault.
and something about a gift horse?
You missed the point completely, sorry.
More info on the card or should I say more "salt to the wound", from someone with some knowledge about this card: "I was the first person given one of these as a replacement. Yours is only the 4th one I have seen. They were not pack inserted. They were made to be given out as high-end replacements, so to the best of my knowledge there are 31 still sitting at Panini."
So out of the 32 available cards prior to mine being sent, the well paid CSM in his infinate wisdom, and wishing to provide the absolute best customer service he possibly could chose this one because he really wanted to look after me, or he chose this one to piss me off??? I can just picture him waltzing over to his stash of Kobe's, looking at the autos and thinking "centered, no...centered, no...centered, no...off centre, maybe...off the card, perfect!"
CSM's doing or should we blame someone else?
Sorry mate but to me I am looking at the bigger picture here, you could have walked away much worse than you did and maybe it's because I don't have deep pockets. Heck I was happy when I got a Tiago Splitter RC auto replacement for a Sherron Collins redemption, more than doubled my $2 auto.
I completely understand where you are coming from and the point you are making about the principal of the situation and I empathize with your disappointment. I just simply disagree with your perspective on it. It's nothing personal.
sgt_pepper
Amatuer Footballer
id say its more of a QC issue. if it passes there, its not up to a CSM to pick through which one looks the best. he shouldnt be ignoring your e-mails tho. wouldnt be hard for him to at least send a quick one saying, 'sorry, nothing more i can do'.
sucks you didnt get the PC card you were after, but it couldve ended up alot worse.
sucks you didnt get the PC card you were after, but it couldve ended up alot worse.
Forgive me Ang if my thinking is not right on this, I am relatively new to the hobby.
I can understand the discontent with the auto, not being centred and or complete (loop off the card). The issue you have is with not receiving the card described that you agreed too? (Since you asked for a replacement for the 2 redeemed cards)
I too would be unhappy with them not disclosing the fact that the auto is not perfect, but regardless, it is a replacement for a card that you really wanted and therefore it can never be a ‘replacement’ for the originals. So really, is anything they send out going to satisfy you? Prob not.
So the only thing left is value…
If I was the CSM there is no way I would send this card (let alone a perfectly placed auto version) out as a replacement for the 2 redeemed cards, purely because the apparent values don't match up. Most big business runs on value not principle, unfortunately. They provided you with a replacement when you asked for it, and without knowing the particulars as to why it took 2 months to find a replacement, their customer service seemed to be pretty good up until they stopped replying after you received the card, I think anyway.
Was this card going to be a PC item mate?
Hope this situation only gets better for you mate.
I can understand the discontent with the auto, not being centred and or complete (loop off the card). The issue you have is with not receiving the card described that you agreed too? (Since you asked for a replacement for the 2 redeemed cards)
I too would be unhappy with them not disclosing the fact that the auto is not perfect, but regardless, it is a replacement for a card that you really wanted and therefore it can never be a ‘replacement’ for the originals. So really, is anything they send out going to satisfy you? Prob not.
So the only thing left is value…
If I was the CSM there is no way I would send this card (let alone a perfectly placed auto version) out as a replacement for the 2 redeemed cards, purely because the apparent values don't match up. Most big business runs on value not principle, unfortunately. They provided you with a replacement when you asked for it, and without knowing the particulars as to why it took 2 months to find a replacement, their customer service seemed to be pretty good up until they stopped replying after you received the card, I think anyway.
Was this card going to be a PC item mate?
Hope this situation only gets better for you mate.
Billyhoyle
Im Not Juan Garcia
Just because I'm a strange cat, and want to answer myself.. Since one of the huge sticking points here is what an awful (not my words) auto this is let's look at BGS Auto grading standards. I'd say it is an 8 at minimum if not a 9.
Similar threads
