so im going to apolagize in advance as this will probably be a bit long winded...but i need to vent.
So Sep-OCT 2010 i bought a product, im not going to name names but im sure it would be blatantly obvious. when i opened the product up something was missing, and in its place was an IOU or maybe a redemption if you will. so i filled out the redemption that same day on there website. and left it at that.
about 4 months go by and nothing has happened so i request a replacement. no response. a few more months go by and i go back online and check the status, its marked closed and posted...ok i havent seen anything yet....i leave it a few more weeks and its now becoming obvious that if it was going to arrive, it would have arrived by now.
I Contact the company, i let them know they have marked it posted as of 2 months ago (approx, i cant recall the exact timeline) and i had not received it. they told me they would send some sort of affidavit, i had to sign to legally say i had not received it. Ok well that doesn't worry me as im telling the truth so i say fine, please send the documents.
Months go by...nothing, im thinking ok, was this whole affidavit thing a scare tactic? to weed out the shit talkers? or had they sent that too and nothing had arrived?
some more time goes by and i hear the company has got a new customer relations or something person, with a direct email. so i thought hey cant hurt, ill shoot him an email and let him know the whole situation so far. i get an immidiate response which was pleasing and basically apolagized and said he would get out a replacement ASAP. no mention of any affidavit. Great!! thats a good outcome!
months go by.....nothing.....i email him again, ask politely if they were going to send a replacement? they tell me they have, months ago. Well i have not received that either.
I explain to him the i have checked my address details on there website, and everything is correct. i have had not one other case of anything at all going missing coming to my address, this company had even sent another pending redemption in this time to me with no hassles. so why is this one redemption not arriving??
I also expressed my concerns, as i had another redemption pending, one that was worth quite a bit more money then the other one, and with this track record i was extremely concerned that this one might go missing too which would be heartbreaking, they assured me that the more expensive redemptions get sent by UPS or something.
So i ask him what are we going to do about this current situation?
That was over a month ago and i have been treated to silence ever since, which is not usual as that guy had replied to all my other emails within hours.
what do i do? i mean this is becoming less about the redemption and more about the principle of the matter. i bought a product off them back around OCT 2010, it is now SEP 12 and they are yet to provide me with what i had paid for.
lets put the foot on the other shoe with something we can all relate to. say i sold something on ebay. and they buyer claims it never arrived, what do i do? i either re-send another item, or refund the money. that is my ONLY 2 choices. Say i re-send the item, Buyer says nope...still didnt arrive. no matter how dodgy the situation looks, how much i doubt that buyer, my 2 options are still the same. Re-send again or refund my money. if they buyer never gets the item my hand is forced to be out of pocket and refund them. it may seem somewhat unfair, but thats just how it is.
Why is this company allowed to just give me the silent treatment? the redmption is not that big of a deal, but its the point to the matter, i want what i paid for. sure they might be looking at me thinking im trying to pull one over them. but hey, how do i know they even sent it? theres no proof. no tracking numbers, nothing. the only fact that matters here is i paid for something in 2010, and as of 2012 i have nothing but the silent treatment.
feels good to get that off my chest, thank you if you actually read all of that, any input is welcome.
So Sep-OCT 2010 i bought a product, im not going to name names but im sure it would be blatantly obvious. when i opened the product up something was missing, and in its place was an IOU or maybe a redemption if you will. so i filled out the redemption that same day on there website. and left it at that.
about 4 months go by and nothing has happened so i request a replacement. no response. a few more months go by and i go back online and check the status, its marked closed and posted...ok i havent seen anything yet....i leave it a few more weeks and its now becoming obvious that if it was going to arrive, it would have arrived by now.
I Contact the company, i let them know they have marked it posted as of 2 months ago (approx, i cant recall the exact timeline) and i had not received it. they told me they would send some sort of affidavit, i had to sign to legally say i had not received it. Ok well that doesn't worry me as im telling the truth so i say fine, please send the documents.
Months go by...nothing, im thinking ok, was this whole affidavit thing a scare tactic? to weed out the shit talkers? or had they sent that too and nothing had arrived?
some more time goes by and i hear the company has got a new customer relations or something person, with a direct email. so i thought hey cant hurt, ill shoot him an email and let him know the whole situation so far. i get an immidiate response which was pleasing and basically apolagized and said he would get out a replacement ASAP. no mention of any affidavit. Great!! thats a good outcome!
months go by.....nothing.....i email him again, ask politely if they were going to send a replacement? they tell me they have, months ago. Well i have not received that either.
I explain to him the i have checked my address details on there website, and everything is correct. i have had not one other case of anything at all going missing coming to my address, this company had even sent another pending redemption in this time to me with no hassles. so why is this one redemption not arriving??
I also expressed my concerns, as i had another redemption pending, one that was worth quite a bit more money then the other one, and with this track record i was extremely concerned that this one might go missing too which would be heartbreaking, they assured me that the more expensive redemptions get sent by UPS or something.
So i ask him what are we going to do about this current situation?
That was over a month ago and i have been treated to silence ever since, which is not usual as that guy had replied to all my other emails within hours.
what do i do? i mean this is becoming less about the redemption and more about the principle of the matter. i bought a product off them back around OCT 2010, it is now SEP 12 and they are yet to provide me with what i had paid for.
lets put the foot on the other shoe with something we can all relate to. say i sold something on ebay. and they buyer claims it never arrived, what do i do? i either re-send another item, or refund the money. that is my ONLY 2 choices. Say i re-send the item, Buyer says nope...still didnt arrive. no matter how dodgy the situation looks, how much i doubt that buyer, my 2 options are still the same. Re-send again or refund my money. if they buyer never gets the item my hand is forced to be out of pocket and refund them. it may seem somewhat unfair, but thats just how it is.
Why is this company allowed to just give me the silent treatment? the redmption is not that big of a deal, but its the point to the matter, i want what i paid for. sure they might be looking at me thinking im trying to pull one over them. but hey, how do i know they even sent it? theres no proof. no tracking numbers, nothing. the only fact that matters here is i paid for something in 2010, and as of 2012 i have nothing but the silent treatment.
feels good to get that off my chest, thank you if you actually read all of that, any input is welcome.
