Thank you so much for your overwhelming support and encouragement as we take on the enormous task of creating a new catalog and price guide. You make all of the long hours and late nights worth the effort. COMC Nation is the best!!!
For us to build our new catalog and price guide, we need to free up the sports card experts on our processing team. We simplified our processing services and streamlined our systems to make us more efficient so we can still handle a large volume of cards while working on these new projects.
Your patience and understanding is greatly appreciated as we make these adjustments. Some of these changes may only be temporary, but we suspect that many of these simplifications will stay permanently.
Streamlined Processing Services
Rather than the 40+ processing options offered today, we will offer just two services for cards and two for comics. If you were counting on any of the old options, you have until Monday, January 20th to postmark any submissions using the current services.
Premium: Fast Processing for Any Item
We purchased some new equipment, wrote a bunch of software, and adapted our systems to allow us to cost-effectively process small packages quickly.
For only $1 per card, your cards will be added to the site within 1 to 3 business days. Although 3 days is the guaranteed maximum lead time, we will strive to get the items added to your account as quickly as we can. You can use this service for cards of any size, including graded and encased cards, and there is no minimum charge. For example, you can send us one graded card and receive it in your account very quickly for only $1.
Basic: Flexible Processing for Standard Items
Many users requested their submission batches be partially uploaded instead of waiting until everything is done. We are pleased to announce that our new systems and processes now allow us to do this.
Rather than offering our old One Month processing service and charging $0.25/card up front, the Basic processing service has a 2-8 week lead time, and we don’t charge you the $0.25 per card until the cards are added to your account. Although 8 weeks is the guaranteed maximum lead time, we expect the average to be much faster.
Typically the hottest cards and in-season sports will be first in line. For example, during the summer we might process the current year’s products every week, but basketball, hockey and football cards from the 90’s might only be processed every third week. The overall average processing time should still be less than one month. As always, the 90 days of free storage starts once items are added to your account.
To keep things simple, we are going to require a $25 minimum when using the Basic service. Less than 5% of our One Month processing fees come from submissions that are fewer than 100 items, so we hope this does not severely inconvenience anyone. If you were used to sending smaller batches, you may now choose to wait until you have 100 items before shipping them to us. Hopefully this saves you some money on shipping. It definitely helps us be a lot more efficient.
Expensive ItemsOur Basic service is intended for simple items that we can process quickly. When items are expensive we need to do extra verification to make sure buyers will be happy with their purchase. Please use the Premium service for items that you want to list for more than $50. If you use our Basic service with expensive items, there will be a $0.50 fee to upgrade your item. You will be able to instantly price your items at more than $50, and we will assign the item to one of our card experts for a more detailed review. They will double check to confirm that the item is identified correctly and that we didn’t miss any condition notes for flaws that might not be visible in the scan. All items processed with our old processing services are exempt from this new requirement.
Mailbox SubmissionsStarting January 20th, we will process all Mailbox submissions through our Premium service. We appreciate all of the new users who have tried this service during its testing phase. Now that we have data about how the service is used, we have discovered that it is extremely time consuming to open all of the packages, so we can only afford to offer this service at the price point of our Premium service.
You may continue to have items sent to “COMC Mailbox C/O [your account name]” and we will process them in 1-3 days and add them into your account for $1/card with no minimum. Items will frequently be scanned in toploaders, and these items will be subject to an extra $0.20 shipping charge.
When the remaining legacy mailboxes are opened, we will process the items at $0.50/item, and we will waive the $5 minimum.
Graded, Encased, Jumbo, and Extra-Thick Trading Cards as well as Sports Poker Chips, Coins, and PinsAll of these items should be processed with the Premium service. It is the same price as the old One Month service, but your items will be processed in 1-3 business days, and there is no minimum fee.
Hot ListThe new Basic service has “Hot List” features built into it. So the “Hot List – One Day” service is going away. You may include Hot List items with the rest of your Basic items, and they will be given higher priority.
To Be GradedThe old To Be Graded service is going away. You can use either Premium or Basic for anything you want graded.
One WeekWe know a lot of you like our One Week processing service. Unfortunately we need to significantly adjust our offerings to support our new work load. We expect you will use the Premium service for some of your items and the Basic service for the rest. If you were willing to pay $0.50 for our old One Week service, there is a good chance your items will be processed on the faster side of the 2-8 week spectrum of the Basic service.
Bulk ServicesAll of the bulk services are going away. The Bulk Two Day service will likely be permanently gone because the new Premium service is less expensive and basically the same speed. The Bulk Two Week service is in a similar boat as the One Week service. You will probably be happy with the Basic service as a replacement for the Bulk Two Week service. The Bulk Ten Week service is being sacrificed because we need our team to focus on new projects. If really liked any of the bulk services, you have two weeks to get your items in the mail.
Beta Test
We don’t have the bandwidth to process new Beta Test submissions. Once we get the new catalog under control, we will bring this back.
Comic ProcessingBasic processing is $1 per comic book and has a lead time of 2-8 weeks.
Premium processing is $3 per comic book and has a lead time of 1-3 business days.
SummaryStarting Tuesday, January 21st we will only offer the following processing services:
You can start trying these services today. Be sure to remember the following…
We hope these changes are not too much of an inconvenience for you. In many cases these new services will improve your selling experience because of faster processing speeds and/or lower fees. As we catch up on the catalog and price guide project, we will reconsider what services we can offer.
Filed under: Service Update
Continue reading...
For us to build our new catalog and price guide, we need to free up the sports card experts on our processing team. We simplified our processing services and streamlined our systems to make us more efficient so we can still handle a large volume of cards while working on these new projects.
Your patience and understanding is greatly appreciated as we make these adjustments. Some of these changes may only be temporary, but we suspect that many of these simplifications will stay permanently.
Streamlined Processing Services
Rather than the 40+ processing options offered today, we will offer just two services for cards and two for comics. If you were counting on any of the old options, you have until Monday, January 20th to postmark any submissions using the current services.
Premium: Fast Processing for Any Item
We purchased some new equipment, wrote a bunch of software, and adapted our systems to allow us to cost-effectively process small packages quickly.
For only $1 per card, your cards will be added to the site within 1 to 3 business days. Although 3 days is the guaranteed maximum lead time, we will strive to get the items added to your account as quickly as we can. You can use this service for cards of any size, including graded and encased cards, and there is no minimum charge. For example, you can send us one graded card and receive it in your account very quickly for only $1.
Basic: Flexible Processing for Standard Items
Many users requested their submission batches be partially uploaded instead of waiting until everything is done. We are pleased to announce that our new systems and processes now allow us to do this.
Rather than offering our old One Month processing service and charging $0.25/card up front, the Basic processing service has a 2-8 week lead time, and we don’t charge you the $0.25 per card until the cards are added to your account. Although 8 weeks is the guaranteed maximum lead time, we expect the average to be much faster.
Typically the hottest cards and in-season sports will be first in line. For example, during the summer we might process the current year’s products every week, but basketball, hockey and football cards from the 90’s might only be processed every third week. The overall average processing time should still be less than one month. As always, the 90 days of free storage starts once items are added to your account.
To keep things simple, we are going to require a $25 minimum when using the Basic service. Less than 5% of our One Month processing fees come from submissions that are fewer than 100 items, so we hope this does not severely inconvenience anyone. If you were used to sending smaller batches, you may now choose to wait until you have 100 items before shipping them to us. Hopefully this saves you some money on shipping. It definitely helps us be a lot more efficient.
Expensive ItemsOur Basic service is intended for simple items that we can process quickly. When items are expensive we need to do extra verification to make sure buyers will be happy with their purchase. Please use the Premium service for items that you want to list for more than $50. If you use our Basic service with expensive items, there will be a $0.50 fee to upgrade your item. You will be able to instantly price your items at more than $50, and we will assign the item to one of our card experts for a more detailed review. They will double check to confirm that the item is identified correctly and that we didn’t miss any condition notes for flaws that might not be visible in the scan. All items processed with our old processing services are exempt from this new requirement.
Mailbox SubmissionsStarting January 20th, we will process all Mailbox submissions through our Premium service. We appreciate all of the new users who have tried this service during its testing phase. Now that we have data about how the service is used, we have discovered that it is extremely time consuming to open all of the packages, so we can only afford to offer this service at the price point of our Premium service.
You may continue to have items sent to “COMC Mailbox C/O [your account name]” and we will process them in 1-3 days and add them into your account for $1/card with no minimum. Items will frequently be scanned in toploaders, and these items will be subject to an extra $0.20 shipping charge.
When the remaining legacy mailboxes are opened, we will process the items at $0.50/item, and we will waive the $5 minimum.
Graded, Encased, Jumbo, and Extra-Thick Trading Cards as well as Sports Poker Chips, Coins, and PinsAll of these items should be processed with the Premium service. It is the same price as the old One Month service, but your items will be processed in 1-3 business days, and there is no minimum fee.
Hot ListThe new Basic service has “Hot List” features built into it. So the “Hot List – One Day” service is going away. You may include Hot List items with the rest of your Basic items, and they will be given higher priority.
To Be GradedThe old To Be Graded service is going away. You can use either Premium or Basic for anything you want graded.
One WeekWe know a lot of you like our One Week processing service. Unfortunately we need to significantly adjust our offerings to support our new work load. We expect you will use the Premium service for some of your items and the Basic service for the rest. If you were willing to pay $0.50 for our old One Week service, there is a good chance your items will be processed on the faster side of the 2-8 week spectrum of the Basic service.
Bulk ServicesAll of the bulk services are going away. The Bulk Two Day service will likely be permanently gone because the new Premium service is less expensive and basically the same speed. The Bulk Two Week service is in a similar boat as the One Week service. You will probably be happy with the Basic service as a replacement for the Bulk Two Week service. The Bulk Ten Week service is being sacrificed because we need our team to focus on new projects. If really liked any of the bulk services, you have two weeks to get your items in the mail.
Beta Test
We don’t have the bandwidth to process new Beta Test submissions. Once we get the new catalog under control, we will bring this back.
Comic ProcessingBasic processing is $1 per comic book and has a lead time of 2-8 weeks.
Premium processing is $3 per comic book and has a lead time of 1-3 business days.
SummaryStarting Tuesday, January 21st we will only offer the following processing services:
Basic Cards 2-8 weeks $0.25/card $25 minimum fee
Premium Cards 1-3 business days $1/card No minimum fee
Basic Comics 2-8 weeks $1/comic $25 minimum fee
Premium Comics 1-3 business days $3/comic No minimum fee
Premium Cards 1-3 business days $1/card No minimum fee
Basic Comics 2-8 weeks $1/comic $25 minimum fee
Premium Comics 1-3 business days $3/comic No minimum fee
You can start trying these services today. Be sure to remember the following…
- Basic is the lowest priced service and works for raw items that are standard sized or smaller.
- Premium is very fast and not very expensive. It works for any item.
- Use the Premium option for items that you expect to list for more than $50. If you accidentally miss some expensive items in your Basic submission, it’s no big deal, but there will be a charge of $0.50 to upgrade those items.
We hope these changes are not too much of an inconvenience for you. In many cases these new services will improve your selling experience because of faster processing speeds and/or lower fees. As we catch up on the catalog and price guide project, we will reconsider what services we can offer.
Filed under: Service Update
Continue reading...
