Ripped on ebay again

ozguy3825

kobemania

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423   0   0

• Aug 2, 2007

• #1

OK this time it was with my g/f buying a jigsaw puzzle. She brought a gemini star sign puzzle $1.25 for the puzzle $8 p/h. Thats fine, we recieved the puzzle today. It was the wrong puzzle, the postage only cost them $4 and the box has a hole in it but is still in its new puzzle plastic. We contacted them and told them what happened and they told us to send it back to them and let them know what the problem was. We then replied and said to them that they would have to pay the return postage because it was the wrong puzzle (not to mention the whole in the box). And they told us that any return is at buyers cost and if we want we could send them another $5 and then they will send the correct puzzle. Any ideas on what we should do?http://cgi.ebay.com.au/ws/eBayISAPI.dll?ViewItem&rd=1&item=180140696485&ssPageName=STRK:MEWN:IT&ih=008

 

ScottE

Go Brock

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235   0   0

• Aug 2, 2007

• #2

Man that sounds harsh, you buy something then get the wrong thing and get screwed over even more.

But I don't know what you should do. Is it worth all the hassell, maybe just leave the appropriate feedback and put it down to a bad expirence. Otherwise your going to be out of pocket $10.

 

ozguy3825

kobemania

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423   0   0

• Aug 2, 2007

• #3

yeah i know what your saying and its not the money thats pissing me off its just the reponse and the way they are handling it all.

 

buyingstuffformikelee

Exq Auto Patches rule!

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117   0   0

• Aug 2, 2007

• #4

Poor form if you ask me.

I had the same thing happen to me a few months back.

Contacted seller. Said, he was very sorry. So sent me the correct the cards and extras and told me to keep what I had

 

A_Iverson_I

OzCardTrader

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89   0   0

• Aug 2, 2007

• #5

That's really bad form...... I would email them back & state it was their fault so you don't see why YOU should be responsible for the return postage... if they don't want to pay return postage then you get to keep what you have & they should also send you the correct postage at THEIR cost.... not an extra $5.

If they still refuse, leave appropriate feedback.

 

ace e

OzCardTrader

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265   0   0

• Aug 2, 2007

• #6

If you kept the packaging, tape it back up and put return to sender (my favorite postage method) - dosnt cost you a cent .

 

WoobieZarz

OzCardTrader

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148   0   0

• Aug 5, 2007

• #7

How'd you pay? Threaten with PayPal, and neg. They'll come to the party....

 

buyingstuffformikelee

Exq Auto Patches rule!

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117   0   0

• Aug 5, 2007

• #8

ace e said:

If you kept the packaging, tape it back up and put return to sender (my favorite postage method) - dosnt cost you a cent .

Click to expand...

Man, never thought of that

 

theflyinggerco

OzCardTrader

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91   0   0

• Aug 5, 2007

• #9

http://pages.ebay.com.au/help/tp/inr-snad-process.html

Item not received or significant not as described page on eBay, that may be some help...

 

G

gemini0928

Basketball Addict

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414   0   0

• Aug 5, 2007

• #10

ozguy3825 said:

OK this time it was with my g/f buying a jigsaw puzzle. She brought a gemini star sign puzzle $1.25 for the puzzle $8 p/h. Thats fine, we recieved the puzzle today. It was the wrong puzzle, the postage only cost them $4 and the box has a hole in it but is still in its new puzzle plastic. We contacted them and told them what happened and they told us to send it back to them and let them know what the problem was. We then replied and said to them that they would have to pay the return postage because it was the wrong puzzle (not to mention the whole in the box). And they told us that any return is at buyers cost and if we want we could send them another $5 and then they will send the correct puzzle. Any ideas on what we should do?http://cgi.ebay.com.au/ws/eBayISAPI.dll?ViewItem&rd=1&item=180140696485&ssPageName=STRK:MEWN:IT&ih=008

Click to expand...

If you are returning a wrong item then they should pay the postage fee.

I would ask ebay for their help in this case...

 

T

tony

having a break

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40   0   0

• Aug 5, 2007

• #11

if you read there listing they shouls cover all costs.here are the main points in there own words:
By law, we will give refund if the product is defective, unfit for purpose or does not match the description or sample.

We charge actual postage in most cases and there are handling fees for some items. No refund will be given for overpaid p/h.

and this one contradicts one of the above

For all warranties claims, goods must be returned to the seller first with all components at buyer's cost including incorrect item sent by us

maybe you should tell them to read there own conditions.as far as i can see the first quote of theres says they must refund your money by law.and on the subject of postage ask them about there small handling fees
i would neg them and then try and get a refund from pay-pal for receiving the wrong item.
tony

 

F

fireburner

OzCardTrader

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5   0   0

• Sep 4, 2007

• #12

tell them to send 1st & then you'll pay...then don't pay.
I ordered a bluetooth dongle to connect pc to mobile phone of ebay.
the guy sent something else, but sent the proper one aslongs i'd return the old one..

 

superman75

OzCardTrader

Feedback - 99.1%

109   1   0

• Sep 4, 2007

• #13

Defiantly ripped! They sent the wrong puzzle so they should compensate for their mistake!

Put in a eBay disupte in my ebay and see what happens.

 

superman75

OzCardTrader

Feedback - 99.1%

109   1   0

• Sep 4, 2007

• #14

MavsMan© said:

How'd you pay? Threaten with PayPal, and neg. They'll come to the party....

Click to expand...

Don't think they would care for another neg as they already have 46!

But if you paid by paypal try to dispute there to.

 

TCAC

TCAC

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164   0   0

• Sep 4, 2007

• #15

totally unacceptably on the seller's behalf.

does eBay still have live help?

You can speak with a rep live to see what the best course of action is. I used them about 2 years ago and got an answer on the spot.