Comms isn’t TLA’s strong suit…
Likely he hasn’t signed yet. They should really consider having a link on their site that is updated weekly with redemption availability.
In furtherance and support of the above comments, the Player Managers are often the conduit and don’t seem to take the timely ‘signings’ of the cards seriously, even though this is a paid and likely obligated function of the players contract.
I am also aware of a couple of isolated instances where PM’s have given the cards to be signed to club Media Managers to get the player to sign post training / function. The result was some very damaged cards. I can’t speak to the veracity of this but the source is generally spot on….