well, that's why i didn't say a word before both party has spoken, happened to me a couple of times here and many members will give the verdict before hearing both side of the story.. it could happen...
my point of view?? there's no need for negative feedback, I mean, if it is a mistake, you can forgive the other person... We are not here to stress or judge other people.. I used to receive white envelopes from other members here before, I politely told them to send in padded envelope because the admins strongly suggest to use them, as well as, without protection, the cards are in very high risk of being damage....
Last week, i received white envelope with A4 paper wrap for some of the autos.. I would politely tell them not to send in envelope, and if they do not care, they will pay their consequences... but this case, it was just a mistake, and i think we all can get over it and move on, I know Tony wouldn't just send you without top loaders... I mean, it's no meaning to send in padded envelope without top loader.... (admins here do not even permit card saver, but i am still fine with anyone sending me with card savers, because if it is sent carefully, sandwiched with other cards, card saver is also good with me)
It's not good to follow standards and protocols, but it wasn't intentional... so....
Hope you can sort it out...