Need some ebay help/advice - Please come in!

[ljandkg]

I need a bit of help here fellas - for the first time ever, something I've sent to the States looks like it's disappeared.

A guy won a KG 05-06 exquisite base from me for $6 + $4 airmail postage - they usually take 7-10 days and as of today it's been 13 and the guy just contacted me saying it hasn't shown - he has 500+ with 99% rating and no negatives all yr so he's clean as a whistle. I've just replied saying wait a few more days but am worried......

He paid via paypal - just wanna know if it doesn't show up what are my options? I didn't list any moneyback guarantees or anything in the auction but I figure my best option is just to pay him back the $10??

Any ideas or knowledge here would b welcome.

Cheers Al

 

[JZA]

man the postal system is not an exact science, tell him to wait about 3 weeks THEN he can think about claiming. some of my stuff has taken 4-5 days, some takes over 3 weeks.

 

[Matt26]

I sent some cards to the US recently via airmail ...cost me $11 to ship and it took almost 4 weeks to arrive.

The seller was a bit concerned but the cards arrived ok.

I would ask the buyer to be patient (ever so nicely).

Cheers
Matt

 

[mattyj]

Yeh, Ive had stuff arrive from america in 3/4 days, other stuff has taken nearly a month, tell him to be patient!

 

[ljandkg]

Thanks - that's what I've done - what should I do if it doesn't show??? Anyone know paypal policy??

 

[Shawn Bradley Fan]

Yeah, I agree tell him to wait atleast another week or two and see if the shows up. I live in the USA and send cards all around the world and it can take up to 3-4 weeks sometimes. If he doesn't get that card maybe you could offer him something else of the same value.

 

[kidd05]

He'll file a claim. Show paypal a receipt saying you've sent it (if you have one.)

Chances are, he'll get a refund, and the card will show up after 1 1/2 months and you're screwed. That's the negative side of selling overseas. (no registered post)

 

[ozballer23]

He'll file a claim. Show paypal a receipt saying you've sent it (if you have one.)

Chances are, he'll get a refund, and the card will show up after 1 1/2 months and you're screwed. That's the negative side of selling overseas. (no registered post)

Anything I send to the US goes registered, if they're not willilng to pay, tough.

If it doesnt show soon, he'll file a claim, with no proof that you sent, you'll lose the claim.

 

[theflyinggerco]

Just get the guy to wait, i can take anywhere from 6 days, to the 96 days that it took for my cards to come from Canada.

 

[ljandkg]

So if he files a claim what happens?? - I don't have the receipt - the wife sent it while I was away....

I mean does a claim mean he gets the $10 back? or worse??

 

[kidd05]

Yep Paypal will debit you with exactly the amount he paid you.

This happened to me before... a clown filed a complaint while I was overseas during my wedding. I sent a package locally via registered post and he said he didnt receive it. I wasn't able to respond as I was extremely busy... in the end, he got his money back and my paypal had a negative balance.

Do this-

Send the buyer an email, telling him you sent it (during this date) and that you are hoping it gets to him. Tell him he can file a paypal claim if it still doesn't arrive after 35 days or so (40 days is the paypal deadline)... tell him you'll gladly refund if it doesn't arrive during that period but ask him nicely to PAY if it does arrive after.

No other way really.. just be nice. His positive feedback will see you through.

 

[ljandkg]

Thanks mate - I'll do just that - hopefully it shows - NZ-US postage has always been pretty consistent - apart from the odd customs opening experience when it's been 30 days

 

[ozballer23]

So if he files a claim what happens?? - I don't have the receipt - the wife sent it while I was away....

I mean does a claim mean he gets the $10 back? or worse??

If you cant provide proof within 10 days, you lose the entire amount inc. postage.

 

[The Truth]

Send him a nice email asking for some time, if all else fails, offer him a refund and ask that he remakes the payment if it does turn up. His feedback is telling us he is honest so go for that. That's what I'd do anyway. Remember, he is the buyer here and the customer is always right! lol.