After a power failure at Sydney airport the plane finally left 5 hours late. Just as we were about to land in LA the pilot reported that not all luggage had been placed on the plane. Guess whose luggage was not on the plane, ours. We spent our first day in Denver (our stopover before going to Mt Rushmore) shopping for clothes to tide us over before our luggage arrives today.
We flew Virgin so am thinking of writing to Sir Richard because the whole situation was not handled very well at all.