Also, If you saw the guy's face let the police know and also give them access to your shops video camera (they probably asked for that onfo already though). I guess the best you can do is have something heavy and mobile under the counter - a baseball bat, a crowbar - something to that effect.... and know how to use it to it's uttermost effectiveness.
My sister was held up when she was working at a jewelery store last year and she ended up leaving the job, did u have security guards with you?
Security GuardsHope she is doing well mate. No security, just me alone. Its a pretty small shop.
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