ESP NRL Trading Card Customer Service Update

[Matt26]

Hi Everyone,

Terry from ESP has provided us with an update on some changes to customer service offering in relation to NRL Trading Cards.

ESP has decided to relocate the customer service function for Trading Cards to our Sydney Office. Alex Fraser who most of you know will manage this part of our business along with myself. We aim to improve our level of customer service from today.

Effective immediately all customer service questions should be directed to consumerproducts@elitesports.com.au or collectors can call 02 9356 3099 and ask for Alex.

For the rest of the year the customer service department will be maned three days per week (Wednesday, Thursday and Friday) so pls allow a couple of days for a response to questions.

The address to send registered mail, items such as redemption, damaged cards and replacement requests is:

Elite Sports Properties (ESP)
The Entertainment Quarter
Level 1 Building 210
122 Lang Road Moore Park, NSW 2021

 

[thenamesgould]

Sounds good. I tried to get some damaged cards replaced from Traders, and in the end after three or four months of waiting and chasing up (to no reply) just gave up and bought replacements off ebay instead.

 

[hobo]

Does sound good that they are protecting the integrity of the release.

Two things come to mind;

Who has a receipt for loose packets bought?

Also I understand that there should be a time limit however if the set doesn't sell out and boxes / cases are still be sold at Retail prices by authorised distributors then I think the replacement policy should continue.

Ross

 

[troy titans]

Does sound good that they are protecting the integrity of the release.

Two things come to mind;

Who has a receipt for loose packets bought?

Also I understand that there should be a time limit however if the set doesn't sell out and boxes / cases are still be sold at Retail prices by authorised distributors then I think the replacement policy should continue.

Ross

I have just sent them an Email to see if i can send in the Tim Mannah error from last year

 

[Colesy]

I have just sent them an Email to see if i can send in the Tim Mannah error from last year

Let me know what they come back with.
I had a few to send in also.