you keep mixing things around. i never said you need/dont need a reason by policy. a policy can be anything, so yes, you were well within your rights. but by law, that is not the case. a company doesnt have to do that.I don't need a reason, after what is discussed do you still think i need a reason? I didn't even know that was a reason until I felt they were ignoring me so I got in touch with afterpay and they advised me they had a returns policy. 100% if you send me a damaged card and are hanging up on my calls I'm going to follow through and look to get a refund.
you keep mixing things around. i never said you need/dont need a reason by policy. a policy can be anything, so yes, you were well within your rights. but by law, that is not the case.
i was just clarifying, since you made it sound like that particular policy was also the law.
youre arguing with yourself at this point, since ive already agreed with you on that issue a couple of times. IF the company has a 30 day return policy, of course they have to honor that by law. but emphasis on 'if'. australian law also has a standard policy that ALL businesses have to adhere to, which is the law i was talking about.It is, the law references that. The law states that if the entity has 30 day return policy then they need to refund eligible returned items returned during that time frame. Either way what you think doesn't matter, AfterPay stated what they stated and confirmed i should be getting the refund. Not sure that anything more needs to be discussed.
Any more questions?
youre arguing with yourself at this point, since ive already agreed with you on that issue a couple of times. IF the company has a 30 day return policy, of course they have to honor that by law. but emphasis on 'if'. australian law also has a standard policy that ALL businesses have to adhere to, which is the law i was talking about.
but for whatever reason you dont want to get what im saying, so i'll leave you alone.
As you were not in the call you have no stance to try and defend them.
The repackers return policy, and in this case it does. If you offer a 30 day return then you must abide by that, you can't say we offer a 30 day return policy as long as you return the item in the state you received it but then choose not to follow through on your returns policy.
Do you agree that companies need to follow through on a stated 30 return policy or will you like the challenge that?
Once you open the product there goes your return the item as you received it policy. Good thing for you it was damaged.
If the cards were all in 100% condition and the description was 100% on point I feel I could have still legally gotten a refund. The first offer was a replacement box which I wasn't accepting, and I then advised them why I should be getting a refund, and I got the refund. I'm not here to game the system but I understand my rights.
Personally I'll rather the discussion in this regards end here.
Also, now that I have fully read through the thread I need to adjust some of my comments. There are indeed a lot of cowboys out there, but Cherry Collectibles is not one of them.
They should not have put a damaged card in but they have gone over and above to make it right.
False advertising is why, it was originally advertised as a this is going to sell out quick xmas special, they listed roughly 10 amazing hits and made it read like it was limited to 40 sales (zion rookie auto, Luka auto, Jordan Auto, Lebron Auto, Kobe signed Jersey... ect) I then discovered it was 40 cases, with 4 boxes per case, so it went from a 1 in 40 chance to 1 in 160 of getting the hits. I called them and advised them of this, they then got the description updated but in my mind i felt i had something to fall back on in the case i got junk. I got the first box and it was a great box, some amazing hits so we got another and we were ok if we got some average cards since the first box was really good but yeah I won't cop a damaged card.
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