cardaccessoriescentreis's Explanation

We have dealt with Frits's (Grant) claim effectively by making a full refund of his payments and sent out the items he ordered again. The original problem was that Frits tried to make payment by paypal before we sent out an combined postage invoice, so the payment was not accepted on ebay, and there were issues of miscommunication

cardaccessoriescentreis is funded and operated by Calvin & Kevin. At the beginning of business, we could handle it smoothly, as the business grows, things started to go out of control, such as commutation and management of Out of Stock items
Because both of us still have other jobs. Thx to Frits's post and all the following replies, now we understand the importance of communication and stock availability. So we decided that one of us will resign other job and focus on our business especially in maintaining communication.
So in future, you will receive a fast replies (at least during work days), and we will work closer with our supplier in order to minimise out of stock problem.

We'd like to open a thread for suggtions or complaints, if we are allowed to of course

Now in order to show our sincereness in appologizing for our past mistakes, we'd like first to give out 500 Ultra Pro 9 Pocket Pages to OZCT members for FREE (although you will have to pay for your own postage), please pay attention to the forum as the offer will be posted soon.
In addition we will be posting today to sell one box of Ultra Pro 9-Pocket Page Box for only $21.99 for 6 months, and it's unlimited purchase, so watch for our thread on the sell/trade section

We will continue to sell our big range of Ultra Pro products at a low price, and we would be able to strike a better deal with our suppliers in order to further cut down our prices for you as more orders are made

Cheers

Kevin & Calvin
cardaccessoriescentreis

I started a thread for checkoutmycards.com suggestions, recommendations, complaints etc and it has been very good. People can always do a search and the thread will come up in the results.

You have a lot of feedback on ebay but does the business really warrant someone quitting another job for it? I mean, it's a good idea with the customer service etc but that's a big commitment!

Anyway, I'm sure the effort to reply like you have will do a lot for goodwill.

Thanks for explaining that to us, Kevin.

I hope I can get my hands on some of those pages!

hi guys
great initiative with the sales, i'm sure if you guys take this seriously you'll do well here if you look after all the great customers here
cheers curtis

Great job Calvin, ive never had problems mate and I'll be picking up some of those boxes!

Good to see you make this post. Hopefully everything will run smoother from now on

Do you allow pick up?

nice work RESPECT GAINED

Its great that you started this thread not many would man up like you did and give a explanation. Iv done my 3rd order with you guys and im very happy with both the price and the way you guys pack the items,keep the great work up

dave

Hi, Michael, we dont accept picking up recently
Cheers
Calvin

---------- Post added 03-08-2011 at 12:23 PM ----------

Thx Dave