We have dealt with Frits's (Grant) claim effectively by making a full refund of his payments and sent out the items he ordered again. The original problem was that Frits tried to make payment by paypal before we sent out an combined postage invoice, so the payment was not accepted on ebay, and there were issues of miscommunication
cardaccessoriescentreis is funded and operated by Calvin & Kevin. At the beginning of business, we could handle it smoothly, as the business grows, things started to go out of control, such as commutation and management of Out of Stock items
Because both of us still have other jobs. Thx to Frits's post and all the following replies, now we understand the importance of communication and stock availability. So we decided that one of us will resign other job and focus on our business especially in maintaining communication.
So in future, you will receive a fast replies (at least during work days), and we will work closer with our supplier in order to minimise out of stock problem.
We'd like to open a thread for suggtions or complaints, if we are allowed to of course
Now in order to show our sincereness in appologizing for our past mistakes, we'd like first to give out 500 Ultra Pro 9 Pocket Pages to OZCT members for FREE (although you will have to pay for your own postage), please pay attention to the forum as the offer will be posted soon.
In addition we will be posting today to sell one box of Ultra Pro 9-Pocket Page Box for only $21.99 for 6 months, and it's unlimited purchase, so watch for our thread on the sell/trade section
We will continue to sell our big range of Ultra Pro products at a low price, and we would be able to strike a better deal with our suppliers in order to further cut down our prices for you as more orders are made
Cheers
Kevin & Calvin
cardaccessoriescentreis
cardaccessoriescentreis is funded and operated by Calvin & Kevin. At the beginning of business, we could handle it smoothly, as the business grows, things started to go out of control, such as commutation and management of Out of Stock items
Because both of us still have other jobs. Thx to Frits's post and all the following replies, now we understand the importance of communication and stock availability. So we decided that one of us will resign other job and focus on our business especially in maintaining communication.
So in future, you will receive a fast replies (at least during work days), and we will work closer with our supplier in order to minimise out of stock problem.
We'd like to open a thread for suggtions or complaints, if we are allowed to of course
Now in order to show our sincereness in appologizing for our past mistakes, we'd like first to give out 500 Ultra Pro 9 Pocket Pages to OZCT members for FREE (although you will have to pay for your own postage), please pay attention to the forum as the offer will be posted soon.
In addition we will be posting today to sell one box of Ultra Pro 9-Pocket Page Box for only $21.99 for 6 months, and it's unlimited purchase, so watch for our thread on the sell/trade section
We will continue to sell our big range of Ultra Pro products at a low price, and we would be able to strike a better deal with our suppliers in order to further cut down our prices for you as more orders are made
Cheers
Kevin & Calvin
cardaccessoriescentreis
