Need some advice from everyone here on the beckett marketplace, from one of their sellers.
I purchased a card listed as 2009-10 National Treasures Jersey Numbers Rajon Rondo for my set I'm chasing, and had it sent to COMC to have on shipping costs.
When I got the photo emailed from COMC, it was actually a totally different card. Contacted COMC who agreed to return the card immediately. I contacted the shop owner via email, for which I got no reply. I then followed it up after a few days to have him apologize and agree he will pay for the return postage and refund the cost of the card as his brother had packed it, apparently. After another four days, no refund was issued I tried to contact him again with no reply.
Frustrated I lodged it with Paypal as a claim and escalated it to a dispute on 5/10/13 - however there has still been no correspondance with the store owner through paypal because payments go through beckett themselves im assuming, and paypal hasn't responded to my customer service email.
Has anyone else had any problems buying from the marketplace and if so how was it resolved? Apart from getting on the phone to paypal does anyone else have any feedback / thoughts on how I can go about obtaining my refund?
I purchased a card listed as 2009-10 National Treasures Jersey Numbers Rajon Rondo for my set I'm chasing, and had it sent to COMC to have on shipping costs.
When I got the photo emailed from COMC, it was actually a totally different card. Contacted COMC who agreed to return the card immediately. I contacted the shop owner via email, for which I got no reply. I then followed it up after a few days to have him apologize and agree he will pay for the return postage and refund the cost of the card as his brother had packed it, apparently. After another four days, no refund was issued I tried to contact him again with no reply.
Frustrated I lodged it with Paypal as a claim and escalated it to a dispute on 5/10/13 - however there has still been no correspondance with the store owner through paypal because payments go through beckett themselves im assuming, and paypal hasn't responded to my customer service email.
Has anyone else had any problems buying from the marketplace and if so how was it resolved? Apart from getting on the phone to paypal does anyone else have any feedback / thoughts on how I can go about obtaining my refund?