2015 Traders Error Cards

[Matt26]

From ESP


Dear Collectors.

Regrettably ESP have discovered two error cards in the 2015 Trader release.

ESP is committed to maintaining the integrity of the collection so as such ESP will follow the established replacement procedure (a copy of which is attached)

The 2 errors are:

PS61 – Billy Slater - Incorrect image used on front of card (using player that was removed from the series due to change of club, a last minute request by the NRL) this has not affected the common cards or the parallel, only the special parallel card

TL 16/32 – Sione Mata’utia – incorrect image used – the NRL approved image is of his brother Chanel.

Both cards will go into production immediately following Chinese New Year, replacement cards will be issued from mid-April onwards to those collectors wishing to claim a replacement.

Pls review the replacement procedure and not the new ESP Sydney address for all registered mail.

Thankyou for your support and we hope you enjoy the 2015 collection

 

[Matt26]

Replacement Procedure


1. The collector needs to register with ESP that they have received adamaged/error card in their pack and wish it to have it replaced. This can be done via email to consumerproducts@elitesports.com.au. We need the full name, address and a photo or scanned image of the card.


2. The collector should note that ESP is committed to protecting the integrity of the collectible and of the trading card program and as such, whilst we are happy to replace the card, we can only do so once we have received the original card back from the collector. On receipt of this, we will log the card and provide the collector with a replacement. Their original card will then be destroyed. This is to ensure that only the edition produced remains in are in the market.


3. The collector should send the damaged/error card back to ESP at the below address via Registered Post and email ESP through the tracking number once sent


ESP Merchandise

Attention Trading Card Customer Service

Suite 1.01-1.03

22 – 36 Mountain Street

Ultimo

NSW 2007


4. Only after the above steps have been followed and the card has been received by ESP we will then send out the replacement card via Registered Mail.


5. If the collector does not wish to give up the damaged/error card we cannot issue a replacement card given that it will increase the number of cards available in the market.


6.. Further to the above no replacements for damaged or errors cards will be issued beyond 6 months from release date. ESP can only replace like for like cards while stocks last and will not replace cards that have been individually purchased or traded (a receipt of purchase maybe requested for proof of purchase).

 

[Richard]

Good to see they moved fast in acknowledging the errors

 

[Jaede]

Thanks Matt for the update

 

[#1 Eels fan]

Now thats awesome, 1st they acknowledge the issue before its even released properly, then they inform us of how the problem is being rectified and how we can get the replacements...Well done ESP 10/10

 

[Jaede]

hey matt just inquiring about if esp mentioned this card

 

[League Hub]

Whats happening with PP21 Jake Friend?

 

[sharkiefan0102]

Its Nathan Friend that is pictured not Jake Friend

 

[League Hub]

Yeah but its meant to have picture of Jake.

 

[League Hub]

Whats happening with PP21 Jake Friend?

@Matt26 any idea whats going on here mate

 

[Matt26]

@Matt26 any idea whats going on here mate

Not sure if this will be replaced..... let me check it out.

I get the feeling that this one might not be replaced as its the right player and team, just the wrong first name.

 

[Rocket1908]

Not sure if this will be replaced..... let me check it out.

I get the feeling that this one might not be replaced as its the right player and team, just the wrong first name.

The puzzle on the back makes Nathan Friend so this should be Jake Friend from the Roosters

 

[Matt26]

The puzzle on the back makes Nathan Friend so this should be Jake Friend from the Roosters

Ok great, wasn't aware of that.

 

[thenamesgould]

Got the Sione Mata'utia replacement today, if anyone's interested!

 

[saintsforever]

Got the Sione Mata'utia replacement today, if anyone's interested!

how much you after James.

 

[thenamesgould]

how much you after James.

Oh sorry, I just meant if anyone's interested to see what it looks like. I only got one and it's going in the PC.

 

[League Hub]

If anyones interested in replacements TL16 or PP21 drop me a PM I have them available.

 

[trent]

If anyones interested in replacements TL16 or PP21 drop me a PM I have them available.

Hi mate, just curious how much for the t&l sione replacement and postage. Thanks

 

[P_Phillips]

If anyones interested in replacements TL16 or PP21 drop me a PM I have them available.

So ESP did make a replacement PP21? Thought it was only PS61 & TL16.

 

[League Hub]

So ESP did make a replacement PP21? Thought it was only PS61 & TL16.